Senior Product Associate - Business Banking Innovation

JP Morgan Chase; Ohio; On-site; USD 85,000 - 120,000; Full time

Job summary

JP Morgan Chase is seeking a Senior Product Associate for the Business Banking Relationship Benefits team in Ohio. The role focuses on developing and optimizing products through user research, metrics analysis, and collaboration with cross-functional partners to shape the product roadmap.

Responsibilities include identifying opportunities, planning feature implications, collecting insights, and driving continuous improvement based on data and customer feedback in an agile environment.

Qualifications

• Formal training or certification on product engineering concepts and 3+ years applied experience
• Basic knowledge of the product lifecycle: discovery, design, build, test, and measure
• Developing knowledge of data and analytics
• Proficiency in Microsoft applications and practical experience with large language models and AI-assisted tools
• Strong written and verbal communication skills, including the ability to present to leaders and business partners

Responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Consider and plan for upstream and downstream implications of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that deliver value to customers
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle
• Write requirements, epics, and user stories to support product development
• Collaborate with cross-functional partners to align on priorities, dependencies, and delivery timelines
• Contribute to a culture of continuous improvement by identifying opportunities to enhance existing products based on data and customer feedback

Skills

Product development

User research

Metrics analysis

Cross-functional collaboration

User stories

Roadmapping

Writing

Data interpretation

Tools

Microsoft Office

AI tools

Job description

JP Morgan Chase is seeking a Senior Product Associate for the Business Banking Relationship Benefits team in Ohio. The role focuses on developing and optimizing products through user research, metrics analysis, and collaboration with cross-functional partners to shape the product roadmap.

Responsibilities include identifying opportunities, planning feature implications, collecting insights, and driving continuous improvement based on data and customer feedback in an agile environment.