SENIOR PROCESSING ASSISTANT- 40001257

Durham County Government; Durham (NC); On-site; USD 41,000 - 55,000; Full time

Job summary

Durham County Government is seeking a full-time Processing Assistant in the Department of Social Services (DSS). The role focuses on processing information, generating reports, and maintaining records while serving the public and internal stakeholders.

The position requires strong administrative skills and proficiency in Microsoft Office, with opportunities to advance as you gain certification and experience.

Qualifications

• Strong communication, research, and presentation skills.
• Experience with responsible administrative duties, working with the public and maintaining various computerized database systems.
• Compiles data and prepares statistical/summary reports with charts and graphs as requested.
• Proficient in Microsoft Office (Word, Excel, Access, Teams, and PowerPoint).
• Skilled in working with and assisting executive‑level leaders on a wide range of tasks.
• Experience in coordinating schedules, preparing documents, and supporting executive‑level tasks.
• Must be flexible with regards to work schedule and detailed‑oriented.
• Able to manage multiple priorities with accuracy, discretion, and minimal supervision.
• Effective at working with diverse clients, staff, and partners.
• Selected candidate will be expected to complete the NC FAST certification training within 90 days of hire.

Responsibilities

• Provides technical and administrative support to the Assistant Director of Family Economic Independence; serves as the first line of contact for internal and external clients and agencies; answers and directs phone messages; composes and proofreads correspondences and other documents; compiles data and prepares statistical/summary reports with charts and graphs as requested; maintains calendar reservation systems; manages paper and computerized record keeping systems.

Skills

Strong communication

Research skills

Presentation skills

Data compilation

Multitasking

Discretion

Diversity & public interaction

Education

High school diploma or equivalent

2 years office assistant/secretarial experience

Tools

Microsoft Office (Word, Excel, Access, Teams, PowerPoint)

Job description

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.
Department
SOCIAL SERVICES (DSS)
Date Posted
SEPTMEBER 8, 2026
Closing Date
SEPTEMBER 20, 2026
Hiring Range
$40,528.00 - $54,689.00
Position Number
40001257
Job Type
FULL-TIME, NONEXEMPT
THIS POSITION HAS BEEN REPOSTED; ALL PREVIOUSLY SUBMITTED APPLICATIONS REMAIN UNDER CONSIDERATION AND NO FURTHER ACTION IS REQUIRED.
General Description
Employees perform a variety of office and/or technical tasks to accomplish the specialized processing of information, documents or materials. Employees typically work in an environment with other Processing Assistants, but may work alone; while work goals are shared, individual assignments may vary. Employees report to higher-level processing, administrative, technical or professional employees. Work functions are similar to other office support roles, but employees have a significant concentration in the areas of Records and Reports, Files and Public Contact. Major duties include document completion, verification, problem identification and resolution; statistical, financial, and/or other record keeping; public contact including receiving and providing information and problem-solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operation. Work may require the use of a variety of manual or automated office systems. These systems are used to establish, retrieve, verify, research, update and/or authorize processing actions. Employees may work with one process or several related processes. The higher levels of this role reflect increased complexity, scope and consequence of tasks. Employees become "content" or process experts within the areas of assignment. Each level requires more technical knowledge and application of policies, procedures, laws and regulations. With the progression in level, employees reflect greater decisionmaking, consequence of determinations and authority to commit the agency to a course of action. Some employees may have supervisory responsibilities.Duties And Responsibilities
Provides technical and administrative support to the Assistant Director of Family Economic Independence; serves as the first line of contact for internal and external clients and agencies; answers and directs phone messages; composes and proofreads correspondences and other documents; compiles data and prepares statistical/summary reports with charts and graphs as requested; maintains calendar reservation systems; manages paper and computerized record keeping systems. Ability to work is a fast-paced environment.
Duties And Responsibilities
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
Knowledge, Skills, And Abilities:

• Strong communication, research, and presentation skills.
• Experience with responsible administrative duties, working with the public and maintaining various computerized database systems.
• Compiles data and prepares statistical/summary reports with charts and graphs as requested
• Proficient in Microsoft Office (Word, Excel, Access, Teams, and PowerPoint).
• Skilled in working with and assisting executive‑level leaders on a wide range of tasks.
• Experience in coordinating schedules, preparing documents, and supporting executive‑level tasks.
• Must be flexible with regards to work schedule and detailed-oriented.
• Able to manage multiple priorities with accuracy, discretion, and minimal supervision.
• Effective at working with diverse clients, staff, and partners.
• Selected candidate will be expected to complete the NC FAST certification training within 90 days of hire.
  

Minimum Education And Experience Requirements
Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.Preferred Requirements
Experience multi-tasking and working with a diverse population.Americans With Disabilities Act Compliance
Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.Background Check Statement
This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.