(SOCIAL SERVICES) Processing Assistant V

Sampson County Government; Clinton (NC); On-site; USD 31,428 - 38,412; Full time

Job summary

Sampson County Government is seeking a qualified individual for the Processing Assistant V position within the Human Resources Division. This role involves providing comprehensive front-line administrative and clerical support, including managing client intake and assisting clients with agency services.

The ideal candidate will have at least three years of office experience and demonstrate effective communication and customer service skills. This position offers a salary of $34,920 annually with a benefits package.

Qualifications

• Graduation from high school with at least three years of office assistant experience.
• Completion of a two-year secretarial science program with one year of experience is acceptable.
• Bilingual skills and DSS experience are preferred.

Responsibilities

• Provide administrative support to multiple program areas.
• Manage client intake and maintain accurate records.
• Assist clients with navigating agency services.

Skills

Effective communication skills

Customer service skills

Problem-solving ability

Office equipment knowledge

Data entry skills

Education

High school diploma

Two-year secretarial program

Job description

GRADE: 63

SALARY: $34,920.00 annually with benefits package

Responsibilities

The Sampson County Department of Social Services is seeking a qualified individual to serve as Processing Assistant V within the Human Resources Division. This position provides comprehensive front‑line administrative and clerical support to multiple program areas by managing client intake, handling incoming and outgoing communications, and maintaining accurate records. Duties include processing incoming clients using the iiReception system for Food and Nutrition Services, Medicaid, Work First, Daycare, and Crisis Intervention programs; verifying client information through NC FAST; distributing applications and documentation to appropriate staff; and assisting clients with navigating agency services.

Additional responsibilities include answering and directing incoming calls, providing front desk and customer service coverage, handling incoming and outgoing mail, assisting with document scanning and records management, maintaining lobby materials and public areas, and providing general administrative support to staff. This position will also assist with training new support staff, distributing office supplies, attending trainings and unit meetings, and completing miscellaneous clerical duties as assigned.

Knowledge, Skills & Abilities

• Ability to communicate effectively in person and by telephone while maintaining professionalism and confidentiality.
• Ability to provide courteous customer service and present a positive public image.
• General knowledge of agency programs and the ability to provide information and direct clients appropriately.
• Ability to resolve problem situations, gather and relay information accurately, and answer inquiries independently.
• Ability to work efficiently in a fast‑paced environment while managing multiple tasks and maintaining accuracy.
• Working knowledge of office equipment and computer systems, including the ability to perform inquiries and data entry within agency systems.

Minimum Requirements and Experience

Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two‑year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience.

Preferences

Preference may be given to those with bi‑lingual skills and/or DSS experience.

Applicants may qualify for a work‑against‑appointment with a certain degree of education and experience.

Equal Opportunity

Sampson County is an Equal Opportunity/Affirmative Action Employer. All offers of employment are conditional pending candidate undergoing pre‑employment Alcohol & Drug testing and producing satisfactory test results.