Sr. Business Process Mgr

Curative; Austin (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

Curative seeks an exceptional operational leader to drive transformational process improvement across our claims operations and broader business functions. This strategic role targets someone with consulting or corporate operations backgrounds who can identify systemic inefficiencies, redesign workflows, and implement scalable solutions that boost speed and accuracy.

You will own end-to-end claims processes, contracting workflows, and cross-functional process optimization initiatives.

Qualifications

• 5+ years in business process management, operational transformation, or strategy & operations.
• 2–4+ years at a top-tier management consulting firm or inside a high-growth tech/operations environment.
• Direct exposure to claims workflows or contract lifecycle management is a plus.
• Advanced quantitative modeling skills with a track record of data-driven decisions.
• Ability to synthesize complex processes into clear executive roadmaps and narratives.

Responsibilities

• Map and redesign the end-to-end claims lifecycle from intake to settlement.
• Identify bottlenecks, redundancies, and defects; implement automated scalable workflows.
• Establish SOPs and BPMN process maps to reduce manual review and enable automation.
• Oversee contracting, onboarding, and compliance tracking workflows.
• Translate contractual commitments into operational rules, SLAs, and guardrails.
• Partner with Legal, Sales, and Finance to streamline handoffs and cycle times.
• Partner with engineering/product teams to define requirements for internal tools and automation.
• This position assumes and performs other duties as assigned.

Skills

Process optimization

BPMN modeling

Cross-functional leadership

Data-driven decisions

SOP development

Job description

We are seeking an exceptional operational leader to drive transformational process improvement across our claims operations and broader business functions. This is a strategic role designed for someone with consulting or corporate operations background who can identify systemic inefficiencies, redesign workflows, and implement scalable solutions that enhance both speed and accuracy. You will own end-to-end claims processes, contracting workflows, and cross-functional process optimization initiatives. brief summary of the job description.

SUMMARY

We are seeking an exceptional operational leader to drive transformational process improvement across our claims operations and broader business functions. This is a strategic role designed for someone with consulting or corporate operations background who can identify systemic inefficiencies, redesign workflows, and implement scalable solutions that enhance both speed and accuracy. You will own end-to-end claims processes, contracting workflows, and cross-functional process optimization initiatives. brief summary of the job description.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Map, audit, and systematically redesign the end-to-end claims life cycle—from initial intake and adjudication to dispute resolution and settlement.
• Identify bottlenecks, redundancies, and defect rates; implement automated, scalable workflows to decrease cycle times and processing costs.
• Establish standard operating procedures (SOPs) and build clear process maps (BPMN) that eliminate human review with technological automation.
• Oversee the end-to-end workflow for partner/vendor contracting, onboarding, and compliance tracking.
• Translate complex contractual commitments into operational rules, SLAs, and measurable guardrails for the claims and fulfillment teams.
• Partner with Legal, Sales, and Finance to streamline handoffs and cycle times between deal closing and operational execution.
• Partner with engineering/product teams to define functional requirements for internal tools, CRM/ERP workflows, and automation rules.
• This position assumes and performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Experience: 5+ years of progressive experience in business process management, operational transformation, or strategy & operations.
• Consulting Foundation: 2–4+ years at a top-tier management consulting firm or inside a high-growth tech/operations environment is strongly preferred.
• Domain Knowledge: Direct exposure to claims workflows (insurance, healthcare, fintech, warranty) or contract lifecycle management (CLM) is a strong plus, though structured operational instincts take precedence.
• Advanced quantitative modeling skills with a track record of using data to drive operational decisions.
• Communication: Exceptional ability to synthesize complex, messy processes into clear executive narratives, swimlane diagrams, and actionable roadmaps.