Senior Process Transformation Analyst (Automation & AI)

Sony Interactive Entertainment; San Diego (CA); On-site; USD 173,000 - 259,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Wellness program

Sony product discounts

Job summary

Sony Interactive Entertainment in San Diego, CA, seeks a Staff Business Process Analyst to transform how work is executed across Product, Business & Technology. You will lead cross-functional process design, discovery, implementation and adoption, using automation, AI, and workflow technologies to scale value.

The ideal candidate is a systems thinker who can turn ambiguity into practical solutions, influence across organizations, and drive measurable improvements in efficiency and quality at

Qualifications

• 10+ years of experience in business process analysis, transformation, or related disciplines.
• Experience leading complex, cross-functional process transformation from discovery through implementation and adoption.
• Strong expertise in process analysis, root-cause analysis, requirements discovery, future-state design, and continuous improvement.
• Systems thinking connecting people, process, data, governance, and technology.
• Experience using workflow automation and technology to simplify operations and improve outcomes.
• Ability to establish measurable outcomes and demonstrate the value of process improvements.
• Excellent facilitation, communication, and influencing skills, including working with senior leaders.

Responsibilities

• Analyze complex business processes to identify root causes, friction, unnecessary work, and opportunities for improvement.
• Design future-state processes and operating models that simplify work and scale across teams.
• Translate business needs into clear requirements, workflows, decision points, and implementation plans.
• Establish repeatable standards and mechanisms that sustain improvements over time.
• Identify opportunities to reduce manual work through workflow automation, system integration, and AI-enabled solutions.
• Evaluate solutions across people, process, data, governance, and technology.
• Improve how existing delivery and workflow platforms are used, integrated, and standardized.
• Apply Generative and Agentic AI capabilities to practical business problems.
• Partner with teams and leaders to implement new processes and ways of working, influencing through partnership.
• Establish meaningful success measures and demonstrate improvements in efficiency, quality, cycle time, visibility, and stakeholder experience.
• Use data and feedback to continuously improve and scale successful solutions across the organization.

Skills

Cross-functional collaboration

Systems thinking

Process analysis

Root-cause analysis

Workflow automation

Data analysis

Facilitation

Tools

Jira

OnePlan

ServiceNow

Wrike

Power Platform

Job description

Sony Interactive Entertainment in San Diego, CA, seeks a Staff Business Process Analyst to transform how work is executed across Product, Business & Technology. You will lead cross-functional process design, discovery, implementation and adoption, using automation, AI, and workflow technologies to scale value.

The ideal candidate is a systems thinker who can turn ambiguity into practical solutions, influence across organizations, and drive measurable improvements in efficiency and quality at