Senior Process Transformation Analyst (Automation & AI)

Sony Interactive Entertainment

San Diego (CA)

On-site

USD 173,000 - 259,000

Full time

7 days ago
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Benefits offered by this job

Medical, dental, vision
401(k) matching
Paid time off
Wellness program
Sony product discounts

Job summary

Sony Interactive Entertainment in San Diego, CA, seeks a Staff Business Process Analyst to transform how work is executed across Product, Business & Technology. You will lead cross-functional process design, discovery, implementation and adoption, using automation, AI, and workflow technologies to scale value.

The ideal candidate is a systems thinker who can turn ambiguity into practical solutions, influence across organizations, and drive measurable improvements in efficiency and quality at

Qualifications

  • 10+ years of experience in business process analysis, transformation, or related disciplines.
  • Experience leading complex, cross-functional process transformation from discovery through implementation and adoption.
  • Strong expertise in process analysis, root-cause analysis, requirements discovery, future-state design, and continuous improvement.
  • Systems thinking connecting people, process, data, governance, and technology.
  • Experience using workflow automation and technology to simplify operations and improve outcomes.
  • Ability to establish measurable outcomes and demonstrate the value of process improvements.
  • Excellent facilitation, communication, and influencing skills, including working with senior leaders.

Responsibilities

  • Analyze complex business processes to identify root causes, friction, unnecessary work, and opportunities for improvement.
  • Design future-state processes and operating models that simplify work and scale across teams.
  • Translate business needs into clear requirements, workflows, decision points, and implementation plans.
  • Establish repeatable standards and mechanisms that sustain improvements over time.
  • Identify opportunities to reduce manual work through workflow automation, system integration, and AI-enabled solutions.
  • Evaluate solutions across people, process, data, governance, and technology.
  • Improve how existing delivery and workflow platforms are used, integrated, and standardized.
  • Apply Generative and Agentic AI capabilities to practical business problems.
  • Partner with teams and leaders to implement new processes and ways of working, influencing through partnership.
  • Establish meaningful success measures and demonstrate improvements in efficiency, quality, cycle time, visibility, and stakeholder experience.
  • Use data and feedback to continuously improve and scale successful solutions across the organization.

Skills

Cross-functional collaboration
Systems thinking
Process analysis
Root-cause analysis
Workflow automation
Data analysis
Facilitation

Tools

Jira
OnePlan
ServiceNow
Wrike
Power Platform

Job description

Sony Interactive Entertainment in San Diego, CA, seeks a Staff Business Process Analyst to transform how work is executed across Product, Business & Technology. You will lead cross-functional process design, discovery, implementation and adoption, using automation, AI, and workflow technologies to scale value.

The ideal candidate is a systems thinker who can turn ambiguity into practical solutions, influence across organizations, and drive measurable improvements in efficiency and quality at

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