Senior Business Process Transformation Lead

Sonyinteractiveentertainmentglobal; California (MO); On-site; USD 173,000 - 259,000; Full time

Job summary

Sony Interactive Entertainment in San Diego, CA is seeking a Staff Business Process Analyst to transform how work is executed across Product, Business & Technology. You’ll lead discovery through implementation, leveraging automation, AI, and workflow platforms to scale improvements.

The ideal candidate will have a systems-thinking approach, influence across organizations, and a track record of delivering measurable process improvements at scale.

Qualifications

• 10+ years of experience in business process analysis, transformation, or related disciplines.
• Leadership in cross-functional process transformation from discovery to implementation and adoption.
• Strong expertise in process analysis, requirements discovery, future-state design, and continuous improvement.
• Systems thinking connecting people, process, data, governance, and technology.
• Experience using workflow automation and technology to simplify operations and improve outcomes.
• Ability to establish measurable outcomes and demonstrate value of improvements.
• Exceptional facilitation, communication, and influencing skills with senior leaders.

Responsibilities

• Analyze complex business processes to identify root causes, friction, and opportunities for improvement.
• Design future-state processes and operating models that scale across teams.
• Translate business needs into clear requirements, workflows, and implementation plans.
• Establish repeatable standards and mechanisms that sustain improvements over time.
• Identify opportunities to reduce manual work through workflow automation and AI-enabled solutions.
• Partner with teams to implement new processes and measure impact.

Job description

Sony Interactive Entertainment in San Diego, CA is seeking a Staff Business Process Analyst to transform how work is executed across Product, Business & Technology. You’ll lead discovery through implementation, leveraging automation, AI, and workflow platforms to scale improvements.

The ideal candidate will have a systems-thinking approach, influence across organizations, and a track record of delivering measurable process improvements at scale.