Senior Process Reengineering Lead – Federal Modernization

Phoenix Oversight Group LLC; Arlington (VA); Remote; USD 130,000 - 170,000; Full time

Job summary

PhoenixTeam is seeking a Senior Business Process Reengineering Lead to drive modernization for the Department of the Interior program. You will conduct discovery, map current-state workflows, and design future-state processes with automation, data, low-code, and AI-enabled solutions.

You will lead cross-office discovery, organize a broad modernization portfolio, and contribute to workshops, pilots, and client-ready deliverables while maintaining hands-on involvement in analysis and documentation.

Qualifications

• Bachelor's degree and 8+ years of relevant experience in business process reengineering, process improvement, management consulting, or related transformation work.
• Hands-on proficiency in Python for data preparation and analysis, and SQL for querying, joining, and validating data to support process diagnosis and redesign.
• Demonstrated experience leading large-scale process or operating-model transformation that spans multiple functions, systems, integration points, or stakeholder groups.
• Hands-on experience leading discovery workshops and producing current-state and future-state process designs, including root-cause analysis and implementation-ready documentation.
• Experience translating process findings into requirements and recommendations for technology-enabled change while remaining personally involved in analysis and deliverables.

Responsibilities

• Lead discovery interviews and workshops across programs, offices, and bureaus; map end-to-end current-state workflows and identify root causes of delays, handoff failures, duplicate work, and manual controls.
• Use Python and SQL to analyze process data, establish performance baselines, investigate bottlenecks, and validate whether redesigned workflows improve results.
• Design future-state workflows that simplify work, streamline approvals, clarify roles, reduce manual effort, and create a sound process foundation before technology is introduced.
• Identify dependencies, integration points, data needs, operational constraints, and opportunities for automation, digital forms, Power Platform, and AI-enabled capabilities; translate findings into actionable requirements and recommendations.
• Develop and review SOPs, workflow diagrams, RACI matrices, templates, job aids, and other implementation materials that support consistent execution and adoption.
• Lead pilots and process validation, use measures such as cycle time, error frequency, workload, and user feedback to assess results, and refine the redesigned process based on evidence.
• Provide day-to-day direction and quality review for analysts while partnering closely with the Program Manager, Lead Business Analyst, solution-design staff, and technical team.

Skills

Python

SQL

Process optimization

Stakeholder management

Workshop facilitation

Education

Bachelor's degree

Tools

Power Platform

Generative AI tools

Job description

PhoenixTeam is seeking a Senior Business Process Reengineering Lead to drive modernization for the Department of the Interior program. You will conduct discovery, map current-state workflows, and design future-state processes with automation, data, low-code, and AI-enabled solutions.

You will lead cross-office discovery, organize a broad modernization portfolio, and contribute to workshops, pilots, and client-ready deliverables while maintaining hands-on involvement in analysis and documentation.