Business Process Re-engineering Manager

Mbi Llc; Harrisburg (Dauphin County); On-site; USD 70,000 - 90,000; Full time

Job summary

Mbi Llc in Harrisburg seeks a qualified candidate to lead business process improvement initiatives. The role involves documenting current and future-state processes, facilitating cross-functional teams, and providing executive-level reports. Candidates should possess a Bachelor's Degree and at least 3 years of relevant experience in business process improvement. Strong analytical and organizational skills are essential. The position supports agency modernization priorities and works with various stakeholders to enhance operational excellence.

Qualifications

• 3+ years of demonstrated experience in business process improvement initiatives.
• 3+ years experience leading projects or managing people.
• Proven experience leading enterprise or multi-program process redesign initiatives.

Responsibilities

• Lead process discovery and documentation efforts across multiple DCNR program areas.
• Schedule and facilitate cross-functional work groups to identify inefficiencies.
• Develop current-state and future-state process maps, gap analyses, and improvement plans.

Skills

Analytical skills

Organizational skills

Written communication

Facilitation experience

Education

Bachelor's Degree in Business Administration or related field

Job description

Responsibilities

• Lead process discovery and documentation efforts across multiple DCNR program areas that align with agency modernization priorities.
• Schedule and facilitate cross-functional work groups to identify inefficiencies, redundancies, risks for targeted process improvement initiatives.
• Develop current-state and future-state process maps, gap analyses, and actionable improvement plans.
• Prioritize initiatives in collaboration with leadership based on impact, feasibility, and strategic alignment.
• Support the establishment of process ownership, governance structures, and accountability mechanisms.
• Develop performance metrics and dashboards aligned with operational excellence goals.
• Prepare executive-level briefings, status reports, and written recommendations.
• Support implementation planning and change management activities as needed.

Deliverables

• Clear, organized documentation suitable for long-term internal use.
• Documented current-state and future-state process maps.
• Prioritized improvement roadmap with timeline and estimated impact.
• Governance framework recommendations (including process ownership structure).
• Performance metric recommendations and reporting templates.
• Executive summary reports and presentation materials.
• Cross bureau process alignment reports highlighting decisions, risks, and outstanding issues.
• Change management materials, including training guides and communication plans.

Required Experience

• Bachelor's Degree in Business Administration, Public Administration, Organizational Development, or related field.
• 3+ years of demonstrated experience in business process improvement initiatives.
• 3+ years experience leading projects or managing people.
• Strong analytical, organizational, and written communication skills.
• Ability to work independently with minimal supervision in complex organizational environments.
• Proven experience leading enterprise or multi-program process redesign initiatives.
• Strong facilitation experience with senior leaders and cross-functional teams.
• Demonstrated experience implementing Lean, Six Sigma, BPM, or comparable methodologies.
• Experience producing professional-grade process documentation and executive-ready deliverables.

Preferred Qualifications

• Experience working with state or public-sector agencies.
• Relevant certifications (Lean Six Sigma, PMP, or similar).
• Experience establishing governance frameworks or performance metrics.
• Familiarity with change management principles.