Senior Process & Operations Transformation Consultant

Ascensus; Phoenix, Northern (AZ, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Ascensus in Phoenix seeks a Senior Consultant to combine consulting, process optimization, and operational experience to deliver measurable improvements across functional lines. You will partner with business leaders to diagnose challenges, redesign workflows, and implement pragmatic solutions that translate into sustained value, risk reduction, and better customer outcomes.

The role emphasizes Lean Six Sigma, data-driven decision making, and readiness for automation, AI enablement, and agentic

Qualifications

• 5+ years in process improvement, operational excellence, or related roles.
• Experience in retirement operations or financial services is preferred.
• Strong Lean Six Sigma background and change management skills.

Responsibilities

• Lead operational diagnostics to identify opportunities for efficiency, quality, capacity, customer experience, and risk reduction.
• Analyze current-state processes and develop practical future-state solutions that improve business outcomes.
• Partner directly with operational leaders to implement process improvements and drive organizational adoption.
• Identify and eliminate non-value-added activities, bottlenecks, duplication, rework, and process complexity.
• Own improvement initiatives from opportunity identification through implementation, stabilization, and value realization.
• Develop data-informed recommendations that balance customer impact, operational feasibility, risk considerations, and business objectives.
• Apply Lean, Six Sigma, Operational Excellence, consulting, and change management techniques as appropriate.
• Conduct process assessments, workflow analysis, and current-state evaluations across operational functions.
• Facilitate process redesign efforts that simplify work, reduce variability, improve controls, and enhance experiences.
• Establish performance measures, management routines, and control mechanisms that sustain improvements.
• Partner with stakeholders to embed continuous improvement capabilities within day-to-day operations.

Skills

Process improvement

Operational excellence

Consulting

Transformation

Continuous improvement

Stakeholder management

Data analysis

Education

Lean Six Sigma Green Belt / Black Belt

Job description

Ascensus in Phoenix seeks a Senior Consultant to combine consulting, process optimization, and operational experience to deliver measurable improvements across functional lines. You will partner with business leaders to diagnose challenges, redesign workflows, and implement pragmatic solutions that translate into sustained value, risk reduction, and better customer outcomes.

The role emphasizes Lean Six Sigma, data-driven decision making, and readiness for automation, AI enablement, and agentic