Remote Senior Consultant: Process Improvement & AI

Ascensus; Nashville (TN); On-site; USD 90,000 - 125,000; Full time

Job summary

Ascensus is seeking a Senior Consultant who will combine consulting approaches, process optimization expertise, and hands-on operational experience to deliver measurable improvements across retirement operations, governance, and service delivery for millions of Americans.

You will partner with business leaders to diagnose challenges, redesign workflows, implement pragmatic solutions, and drive organizational adoption, ensuring changes remain resilient as technology evolves.

Qualifications

• 5+ years in process improvement, operations, consulting, transformation, or continuous improvement roles.
• Experience in retirement operations and financial services servicing.
• Lean Six Sigma Green Belt, Black Belt or equivalent certification preferred.
• Experience supporting automation, workflow transformation, AI, or digital transformation initiatives preferred.
• Strong analytical skills with data-driven decision making.

Responsibilities

• Lead diagnostics to identify opportunities for efficiency, quality, capacity, customer experience, and risk reduction.
• Analyze current-state processes and develop practical future-state solutions that improve business outcomes.
• Partner with operational leaders to implement process improvements and drive organizational adoption.
• Identify and eliminate non-value-added activities, bottlenecks, duplication, rework, and process complexity.
• Own improvement initiatives from opportunity identification through implementation, stabilization, and value realization.
• Develop data-informed recommendations that balance customer impact, operational feasibility, risk considerations, and business objectives.
• Apply Lean, Six Sigma, Operational Excellence, consulting, and change management techniques as appropriate to the business problem.
• Conduct process assessments, workflow analysis, and current-state evaluations across operational functions.
• Facilitate process redesign efforts that simplify work, reduce variability, improve controls, and enhance customer and associate experiences.
• Establish performance measures, management routines, and control mechanisms that sustain improvements after implementation.
• Partner with business stakeholders to embed continuous improvement capabilities within day-to-day operations.
• Assess operational processes for automation, AI, and agentic readiness.
• Identify opportunities to standardize workflows, decision points, business rules, and knowledge assets that support future AI-enabled operations.
• Partner with business, technology, and AI teams to redesign work before automation is implemented.
• Contribute to the organization’s long-term transition toward agentic operating models by improving process maturity and operational consistency.
• Define measurable success criteria and expected outcomes for improvement initiatives.
• Track realized benefits including productivity, cycle time, quality, capacity, customer experience, and risk outcomes.
• Support portfolio governance by providing visibility into initiative progress, implementation risks, and realized value.
• Ensure operational improvements result in measurable and sustainable business impact.

Skills

Process improvement

Stakeholder management

Data analysis

Automation readiness

Operational excellence

Education

Lean Six Sigma Green Belt

Lean Six Sigma Black Belt

Job description

Ascensus is seeking a Senior Consultant who will combine consulting approaches, process optimization expertise, and hands-on operational experience to deliver measurable improvements across retirement operations, governance, and service delivery for millions of Americans.

You will partner with business leaders to diagnose challenges, redesign workflows, implement pragmatic solutions, and drive organizational adoption, ensuring changes remain resilient as technology evolves.