Senior Process Improvement Strategist

First Tech Federal Credit Union; Hillsboro (OR); Hybrid; USD 164,000 - 197,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Match

PTO & Sick Time

Paid Holidays

Employee loan pricing

Job summary

First Tech Federal Credit Union is seeking a senior process improvement expert to lead enterprise-wide initiatives, redesign processes, and partner across functions to improve efficiency and performance. The role emphasizes scalable solutions, change leadership, and measurement-driven results.

The ideal candidate will bring 8–12 years of relevant experience, strong analytical and communication skills, and a proven ability to drive transformational programs in a hybrid environment with close

Qualifications

• Demonstrated ability to lead complex, strategic initiatives with significant organizational impact.
• Advanced analytical and problem-solving skills with the ability to translate complex issues into practical and sustainable solutions.
• Strong knowledge of process improvement methodologies, change management principles, and performance measurement practices.
• Excellent communication, facilitation, and stakeholder management skills, including the ability to influence leadership and cross-functional teams.
• Proven ability to work independently, exercise sound judgment, and navigate ambiguity within dynamic business environments.
• Ability to balance strategic thinking with execution and drive measurable business results across multiple initiatives simultaneously.

Responsibilities

• Lead enterprise-wide or highly complex continuous improvement initiatives that address critical business challenges, improve operational performance, and support strategic objectives.
• Evaluate existing processes, workflows, and operating models to identify opportunities for increased efficiency, quality, scalability, and effectiveness.
• Design and implement process improvement frameworks, methodologies, and standards that promote consistency and sustainable results across the organization.
• Facilitate cross-functional collaboration to align stakeholders, define improvement priorities, and drive successful execution of transformational initiatives.
• Analyze complex operational data, trends, and business issues to develop recommendations and solutions that improve outcomes and mitigate risk.
• Serve as a trusted advisor to leaders and business partners by providing expertise on process optimization, organizational effectiveness, and change implementation.
• Establish measurement approaches and performance indicators to assess the effectiveness of process improvements and ensure long-term success.
• Lead large-scale projects and programs with significant scope, ambiguity, and organizational impact, balancing competing priorities and stakeholder needs.
• Identify emerging industry practices, technologies, and continuous improvement approaches and evaluate their applicability to organizational objectives.
• Mentor and provide guidance to team members, project participants, and stakeholders while fostering a culture of continuous improvement and operational excellence.

Skills

Leadership

Analytical skills

Change management

Communication

Stakeholder management

Strategic thinking

Education

Bachelor’s degree or 4 additional years experience

Job description

First Tech Federal Credit Union is seeking a senior process improvement expert to lead enterprise-wide initiatives, redesign processes, and partner across functions to improve efficiency and performance. The role emphasizes scalable solutions, change leadership, and measurement-driven results.

The ideal candidate will bring 8–12 years of relevant experience, strong analytical and communication skills, and a proven ability to drive transformational programs in a hybrid environment with close