Senior Process Improvement Program Manager - Healthcare Ops

multicare; Tacoma (WA); On-site; USD 109,000 - 156,000; Full time

Job summary

MultiCare in Tacoma, WA seeks a Senior Process Improvement Program Manager to lead enterprise-wide initiatives aimed at improving efficiency, quality, and patient safety. The role involves educating, coaching, and mentoring PI teams, designing scalable improvement strategies, and partnering with stakeholders to implement solutions.

Ideal candidates will have extensive experience in quality, process improvement, and data analysis, with strong leadership and communication skills to influence

Qualifications

• Master's degree in a related field.
• Certification in process improvement, quality, or patient safety (e.g., IHI Basic Cert, LSSBB) required.
• Minimum five (5) years of experience in a professional or technical role/function in a healthcare or related setting.
• Minimum of five (5) years leading or coaching performance improvement.
• Minimum of ten (10) years of experience in quality, process improvement, project/program management or any combination of these areas.

Responsibilities

• Lead enterprise level Strategy Deployment (SD) education, facilitation and coaching.
• Lead, design and execute scalable initiatives to improve the effectiveness and service quality of the PI department.
• Perform large scale, complex data analysis, benchmarking, analyze business processes and assist with analyzing clinical processes using data, interviewing, and observation to document workflows.
• Deliver expert recommendations for optimizing workflows, enhancing efficiency, implementing safe and appropriate simplification strategies, reducing errors, eliminating obstacles, and achieving superior outcomes.
• Lead the enterprise-wide establishment and sharing of standardized processes and best practices.
• Onboard and train new PI team members in all PI services and develop PI training and curriculum.

Skills

Process improvement

Leadership

Data analysis

Quality assurance

Education

Master's degree

IHI Basic Cert

LSSBB

Tools

IHI Basic Cert

LSSBB

Job description

MultiCare in Tacoma, WA seeks a Senior Process Improvement Program Manager to lead enterprise-wide initiatives aimed at improving efficiency, quality, and patient safety. The role involves educating, coaching, and mentoring PI teams, designing scalable improvement strategies, and partnering with stakeholders to implement solutions.

Ideal candidates will have extensive experience in quality, process improvement, and data analysis, with strong leadership and communication skills to influence