Process Improvement Program Manager - RN

MultiCare Health System; Tacoma (WA); On-site; USD 109,000 - 194,000; Full time

Benefits offered by this job

Generous PTO

Retirement benefits

Employee Assistance Programs

Code Lavender

Job summary

MultiCare Health System’s Good Samaritan Hospital is seeking a Process Improvement RN Prog Mgr to lead facility-level initiatives that improve efficiency, quality, patient safety, and outcomes. You will educate and coach staff, design improvement strategies, analyze data, and collaborate with stakeholders to implement solutions.

Candidates must have an active RN license in Washington, a related bachelor’s degree (preferred), and several years of clinical and process improvement experience.

Qualifications

• Active Registered Nurse license in Washington State or Multistate License Endorsement.
• Bachelor's degree in a related field preferred.
• Minimum three years of clinical practice experience.
• Minimum of two years leading or coaching process improvement.
• Minimum of five years of experience in clinical care, quality, performance improvement or project management; or equivalent for clinical experience with a healthcare-related degree.

Responsibilities

• Act as subject matter expert on process improvement methodologies and tools, promoting continuous learning across the enterprise.
• Assist with data analysis, benchmark and document workflows through interviews and observations.
• Identify opportunities to optimize workflows, enhance efficiency, and reduce errors.
• Coach teams in MHS process improvement methodology (ID-PDSA) and manage progress and impact.
• Deliver training on process improvement principles, data analysis, visualization, daily management and change management.
• Plan and implement scalable facility-wide or CBU-wide strategies and initiatives.

Skills

Process improvement

Data analysis

Coaching

Leadership

Communication

Education

Bachelor's degree

Job description

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

System role and currently allocated to Good Samaritan Hospital

FTE: 1.0, Shift: Days, Schedule: M-F

Position Summary

The Process Improvement RN Prog Mgr leads facility or CBU level initiatives to enhance operational efficiency, quality, patient safety, and outcomes in a healthcare setting. Key responsibilities include educating, coaching, and mentoring process improvement for MHS employees; designing and executing facility or CBU level improvement strategies; assisting with data analysis, conducting workflow assessments; and collaborating with stakeholders to implement solutions. This role facilitates the use of process improvement methodologies and supports compliance with regulatory requirements and quality goals. Candidates must have clinical experience, experience in quality, process improvement, and data analysis. Strong communication, leadership, and organizational skills are essential, along with the ability to coach teams, handle challenging conversations, role model MHS values

Responsibilities:

• Subject matter expert on process improvement methodologies and tools, promoting a culture of continuous learning and improvement throughout the enterprise.
• Assist with data analysis, benchmarking, analyzing business and clinical processes using data, interviewing, and observation to document workflows.
• Identify opportunities for optimizing workflows, enhancing efficiency, implementing safe and appropriate simplification strategies, reducing errors, eliminating obstacles, and achieving improved outcomes.
• Facilitate and coach teams in the use of the MHS process improvement methodology (ID-PDSA) using process improvement and project management skills to drive and track progress and impacts.
• Deliver training/curriculum, and coach MHS employees on process improvement principles, tools, simple project management, data analysis and visualization, daily management, standard work, and change management.
• Plan and implement scalable strategies facility or CBU wide. Assist with enterprise-wide scalable initiatives and strategies.

Requirements:

• Active and unencumbered Registered Nurse License in Washington State or Multistate License Endorsement required.
• Bachelor's degree in a related field preferred.
• Minimum three (3) years of experience practicing in a clinical setting.
• Minimum of two (2) years leading or coaching process improvement.
• Minimum of five (5) years of experience in clinical care, quality, performance improvement, project/program management or any combination of these areas; or minimum requirements for clinical experience and process improvement with a Bachelor's in a healthcare-related field.
• Consideration given to internal candidates not meeting all minimum requirements.

About Good Samaritan Hospital

MultiCare Good Samaritan Hospital is a 388-bed acute-care hub serving Puyallup and East Pierce County. As the area's only hospital, it features a Family Birth Center, Level III Trauma and Neonatal ICUs, Level I Trauma Rehabilitation Center, Children's Therapy Unit and a 24-hour Emergency Department. Innovative facilities like the LEED Gold-certified Dally Tower and Pulse Heart Institute make Good Samaritan a dynamic workplace for clinicians eager to advance their careers in a state-of-the-art environment.

About the Puyallup Community

Nestled at the foot of Mount Rainier along the Puyallup River, Puyallup offers a welcoming small-town feel just 10 miles from Tacoma and 35 miles from Seattle. Residents enjoy unique dining, an antique-filled downtown, excellent schools and abundant parks and recreation - all while being close to big-city opportunities.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $109,262.40 - $194,251.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.