Senior Print Production Operations Lead

broadridge; Coppell (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Broadridge is seeking a Manager of Production Operations in Coppell, TX, to oversee all printing operations and manage Operations Supervisors across shifts. You will drive productivity, quality, and client satisfaction while translating strategic vision into day-to-day execution.

The role requires strong leadership, problem solving, and budget management skills, with an on-site schedule Monday–Friday and occasional non-standard hours during peak periods.

Qualifications

• Associate or bachelor’s degree (Business Management, or a related field) preferred, or equivalent experience.
• 2-5 years of experience managing people leaders in a high-paced environment, with 1-2 years of relevant print/mail, production or manufacturing experience preferred.
• Strong critical thinking skills with the ability to think on your feet; creative problem-solving skills and high attention to detail.
• Experience with capacity planning and budget management.
• Flexibility required for non-standard hours during peak production periods and potential critical client or facility events, including weekend and holidays.
• Strong leadership presence and self-starter initiative: inspiring teams and driving progress in a high-pressure, fast-changing environment.
• Proven track record of operational excellence: implementing and meeting KPIs, improving workflows, and building/developing high-performing teams.
• Excellent verbal and written communication skills: effectively communicating with vendors, staff, and management at all seniority levels.
• Solid organizational skills: effectively managing multiple priorities simultaneously, working under tight deadlines and pressure.
• Working knowledge of Microsoft Office, specifically Excel, including knowledge of pivot tables, advanced formulas, file linking, charts/graphs, etc.

Responsibilities

• Manage departmental expenses (commodities, labor, discretionary spending, etc.), preparing business cases as required for capital expenditures.
• Establish, communicate, and revise departmental and individual KPIs.
• Provide performance feedback and guide talent development of direct reports and team members through regular and frequent feedback.
• Responsible for maximizing Client Mail equipment utilization by ensuring that all machines are kept running and work is prioritized appropriately.
• Maintain current knowledge of high-speed insertion and manual insertion and relevant technologies used within other Broadridge locations and within the industry.
• Develop solid technical knowledge of all Client Mail equipment along with a solid understanding of the functions of all other departments (including their capabilities, limitations, capacities, etc.).
• Maintains current industry knowledge of USPS regulations and ensures that all work is inserted in accordance of postal requirements.
• Provides staff with performance feedback on a regular basis, ensuring that all performance is thoroughly and accurately documented.
• Effectively deals with personnel related issues, ensuring that all assigned staff are effectively managed, motivating staff to create a highly engaging workforce.
• Ensure that multiple backups are available to support each function with Client Mail Insertion and Manual Distribution

Skills

People leadership

KPIs

Budget management

Critical thinking

Problem solving

Communication

Education

Associate or bachelor’s degree in Business Management or related field

Tools

Microsoft Excel

Job description

Broadridge is seeking a Manager of Production Operations in Coppell, TX, to oversee all printing operations and manage Operations Supervisors across shifts. You will drive productivity, quality, and client satisfaction while translating strategic vision into day-to-day execution.

The role requires strong leadership, problem solving, and budget management skills, with an on-site schedule Monday–Friday and occasional non-standard hours during peak periods.