Senior Print, Mail & Scan Production Specialist

Xerox; Tampa (FL); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Xerox is seeking a Senior Service Delivery Associate to lead and execute advanced print, mail, and document services at client sites in Tampa. This role supports higher complexity tasks, digital production, quality assurance, and ongoing client engagement.

You will serve as a key contact for clients and internal teams, driving workflow efficiency, accuracy, and timely delivery while ensuring SLA adherence and safety standards.

Competenze

• Strong technical proficiency with Microsoft Office, print production software, and scanning tools.
• Ability to troubleshoot equipment and elevate issues when necessary.
• Excellent organizational, communication, and multitasking skills.
• Detail-oriented with the ability to meet tight deadlines and quality standards.
• Capable of lifting up to 50 lbs, and standing/walking for extended periods.
• Valid driver's license and ability to travel between sites (where applicable).

Mansioni

• Operate and troubleshoot high-volume and digital printing equipment and finishing tools (e.g., inserters, laminators, binders).
• Coordinate and execute advanced mailroom tasks including sorting, tracking, and distribution.
• Serve as primary contact for customer requests, job intake, and status updates.
• Perform advanced file handling (format conversion, data merging, scanning, archiving).
• Maintain inventory and supply levels, conduct meter reads, and ensure billing accuracy.
• Train and support junior team members or cover for other sites during absences.
• Participate in workflow optimization and continuous improvement initiatives.
• Ensure adherence to Service Level Agreements (SLAs), security policies, and safety standards.

Conoscenze

Microsoft Office

Print production software

Scanning tools

Troubleshoot equipment

Organizational skills

Communication

Multitasking

Detail-oriented

Lifting 50 lbs

Valid driver's license

Formazione

High School Diploma or equivalent

Post-secondary technical training

Strumenti

Printing equipment

Inserters

Laminators

Binders

Descrizione del lavoro

Xerox is seeking a Senior Service Delivery Associate to lead and execute advanced print, mail, and document services at client sites in Tampa. This role supports higher complexity tasks, digital production, quality assurance, and ongoing client engagement.

You will serve as a key contact for clients and internal teams, driving workflow efficiency, accuracy, and timely delivery while ensuring SLA adherence and safety standards.