Senior Principal ServiceNow Architect

ZealHire Inc.; Northern (KY); Hybrid; USD 138,000 - 276,000; Part time

Job summary

ZealHire Inc. seeks a Senior Principal ServiceNow Architect for a remote, part-time engagement. You will provide high‑impact architectural leadership with hands‑on development, delivering scalable ServiceNow solutions within limited hours.

The role requires in-depth platform expertise, the ability to analyze scoped requirements quickly, design architectures, justify decisions, and implement with minimal supervision. Availability to overlap client hours is essential.

Qualifications

• Master's degree in Computer Science or closely related field.
• Master's degree completed through an in-person program.
• Minimum GPA of 3.7/4.0.
• GRE Quant 165 or GMAT Quant 47.
• Active ServiceNow CSA certification.
• At least two active CIS certifications.
• Extensive senior‑level ServiceNow architecture and hands‑on development experience.
• Ability to translate requirements into implemented solutions.
• Experience with scoped apps, data modelling, Script Includes, Business Rules, Flow Designer, ACLs, APIs, and integrations.
• Designs secure, reusable, scalable, maintainable, upgrade‑safe solutions.
• Excellent analytical, productive, and communication skills.
• Ability to operate in a ~2 hour/day engagement.

Responsibilities

• Evaluate requirements and translate them into scalable ServiceNow solutions.
• Design secure, maintainable, scalable architectures.
• Make architectural decisions on scope, data models, integrations, security and deployment.
• Identify risks, limitations, and performance concerns.
• Establish reusable patterns, components, and standards.
• Explain architectural decisions to stakeholders clearly.
• Personally develop working ServiceNow solutions, not only oversee others.
• Develop scoped applications, custom tables, Script Includes, Rules and APIs.
• Build reusable platform components for future scalability.
• Develop and troubleshoot integrations using REST, SOAP, IntegrationHub, OAuth, MID Servers.
• Diagnose complex platform issues and performance challenges.
• Demonstrate working functionality in collaborative meetings.

Skills

ServiceNow architecture

Hands-on development

Technical leadership

REST/SOAP integrations

Security best practices

Platform governance

Education

Master's degree in Computer Science

In-person master's completion

GPA 3.7/4.0

GRE Quant 165 or GMAT 47

CSA certification

Two CIS certifications

Tools

ServiceNow App Engine

UI Builder

IntegrationHub

REST/SOAP/API integrations

Flow Designer

Job description

Senior Principal ServiceNow Architect | JPC-8579

Work Authorization: USC or Green Card holder

Location: Remote

Education: Master's in Computer Science or closely related computing field/Master's must have been completed in person, not fully online

Must have below:

• GPA: 3.7/4.0 or equivalent
• Active ServiceNow CSA
• At least 2 active ServiceNow CIS certifications
• Senior/Principal-level ServiceNow architecture experience
• Strong hands‑on ServiceNow development—not just architecture/oversight
• Maximum ~2 hours/day, ~10 hours/week

Engagement Type: Part-Time Consulting

Time Commitment: Up to 2 hours per business day; approximately 10 hours per week

Location: Remote

Schedule: Availability must overlap with agreed-upon client and technical-team working hours

Start Date: To Be Determined

Position Overview
Senior Principal ServiceNow Architect to provide high-impact architectural leadership and hands‑on development support for strategically important ServiceNow initiatives.

This is a highly specialized, limited-hours engagement intended for an architect who combines exceptional technical judgment with extraordinary execution speed. The selected consultant must be capable of quickly analyzing a reasonably scoped requirement, designing an appropriate architecture, explaining the technical decisions, and building a functional solution directly on the ServiceNow platform.

The consultant will dedicate no more than two hours per business day to the engagement. Success will therefore require intense focus, sound judgment, advanced platform expertise, and the ability to produce high‑quality results with minimal supervision.

Key Responsibilities
Architecture and Solution Design

• Evaluate business and technical requirements and translate them into scalable ServiceNow solutions.
• Design secure, maintainable, performant, and upgrade‑safe platform architectures.
• Make architectural decisions concerning application scope, data models, integrations, security, automation, user experience, and deployment.
• Identify technical risks, platform limitations, performance concerns, and unnecessary customization.
• Establish reusable architectural patterns, components, services, and development standards.
• Clearly explain architectural decisions, alternatives, assumptions, and tradeoffs to technical and business stakeholders.
• Personally design and build working ServiceNow solutions—not merely provide recommendations or oversee other developers.
• Develop scoped applications, custom tables, Script Includes, Business Rules, flows, subflows, APIs, security controls, and user experiences.
• Build reusable platform components that reduce duplication and support future scalability.
• Develop and troubleshoot integrations using REST, SOAP, IntegrationHub, scripted APIs, OAuth, MID Servers, and related technologies.
• Diagnose complex application, integration, security, data, and platform‑performance issues.
• Demonstrate working functionality during collaborative technical meetings when appropriate.

Technical Leadership and Quality

• Review solution designs and code produced by other developers.
• Identify architectural weaknesses, performance issues, security concerns, and maintainability risks.
• Recommend practical improvements that can be implemented within defined time and budget constraints.
• Establish development, testing, deployment, documentation, and governance standards.
• Provide focused guidance to architects, developers, administrators, product owners, and project leaders.
• Deliver concise technical documentation sufficient for implementation, support, and knowledge transfer.

Required Qualifications
Candidates must satisfy the following requirements:

• Master's degree in Computer Science or a closely related computing discipline.
• Master's degree completed through an in-person academic program rather than a fully online program.
• Minimum cumulative master's GPA of 3.7 on a 4.0 scale or its verified equivalent.
• GRE Quantitative Reasoning score of at least 165 or an old-format GMAT Quantitative score of at least 47.
• Active ServiceNow Certified System Administrator (CSA) certification.
• At least two active ServiceNow Certified Implementation Specialist (CIS) certifications.
• Extensive senior-level ServiceNow architecture and hands‑on development experience.
• Demonstrated ability to independently take a defined requirement from analysis and architecture through working implementation.
• Strong experience with scoped applications, data modeling, Script Includes, Business Rules, Flow Designer, ACLs, APIs, integrations, testing, and deployment.
• Ability to design solutions that are secure, reusable, scalable, maintainable, performant, and upgrade‑safe.
• Exceptional analytical ability, technical productivity, communication skills, and professional judgment.
• Ability to work effectively within a highly focused engagement limited to approximately two hours per business day.

Preferred Qualifications

• ServiceNow Certified Technical Architect or Certified Master Architect credentials.
• Experience designing enterprise‑scale ServiceNow platforms in complex, highly integrated environments.
• Experience with App Engine, UI Builder, Configurable Workspaces, IntegrationHub, ITSM, ITOM, CMDB/CSDM, IRM, SecOps, HRSD, CSM, or SPM.
• Experience creating reusable platform frameworks, integration services, automated testing capabilities, and development‑governance standards.
• Experience resolving platform‑performance, scalability, security, and architectural‑governance challenges.

$000,000 – $000,000 Salary range is not shown on the candidate portal