Principal PM, Post-Purchase AI for Shopping

Amazon Inc.

Santa Clara (CA)

Hybrid

USD 207,000 - 280,000

Full time

10 hours ago

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Job summary

Amazon.com Services LLC seeks a Principal Product Manager Technical to own the post-purchase experience for Alexa for Shopping. You will set multi-year vision, measure success, and define how an agent handles delivery, returns, and replenishment with trust and safety at the forefront.

You will partner with engineering, science teams, Delivery Experience, Customer Service, and Selling Partner organizations to shape the future of shopping AI and the surfaces that define product ownership today.

Qualifications

Bachelor's degree required.
Experience owning/driving roadmap strategy and definition.
Experience with feature delivery and tradeoffs of a product.
Experience in technical product management.

Responsibilities

Own post-purchase strategy and roadmap, driving clarity when the problem and opportunity are not yet defined.
Envision what a great post-purchase experience is and how to measure it, then create the roadmap to deliver on that vision.
Define post-purchase actions the assistant can take (delivery, support, return, replenishment) and how it earns trust to perform them.
Own surfaces where product ownership exists today (e.g., Your Orders, returns flow) and turn purchases into the next mission.
Partner with engineering, science teams and Delivery Experience, Customer Service, and Selling Partner orgs to influence the future of shopping AI.