Senior/Principal Global Product Support Engineer

Dormont Manufacturing Co; Phoenix (AZ); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Collaborative work culture

Opportunity for growth and innovation

Job summary

Dormont Manufacturing Co is seeking a Global Product Support Engineer in Phoenix, Arizona. In this role, you will support complex semiconductor equipment and ensure the performance of ASM’s technology in customer fabs. The ideal candidate will have a Bachelor's, Master's, or PhD in Engineering and experience in semiconductor environments.

You will collaborate cross-functionally to diagnose issues and drive performance improvements while offering mentorship for junior engineers. The position involves international travel and offers clear pathways to technical leadership roles.

Qualifications

• Bachelor’s, Master’s or PhD degree in Engineering (Mechanical, Electrical, Chemical, Systems, or similar).
• Experience in semiconductor equipment or complex technical environments.
• Willingness to travel internationally (~25–50%).

Responsibilities

• Act as a system-level technical expert for semiconductor equipment.
• Diagnose and resolve advanced system and hardware issues.
• Drive root cause analysis and implement sustainable solutions.

Skills

System-level troubleshooting

Problem-solving mindset

Analytical skills

Strong communication

Education

Bachelor's, Master's or PhD in Engineering

Tools

Complex semiconductor equipment

Job description

Dormont Manufacturing Co is seeking a Global Product Support Engineer in Phoenix, Arizona. In this role, you will support complex semiconductor equipment and ensure the performance of ASM’s technology in customer fabs. The ideal candidate will have a Bachelor's, Master's, or PhD in Engineering and experience in semiconductor environments.

You will collaborate cross-functionally to diagnose issues and drive performance improvements while offering mentorship for junior engineers. The position involves international travel and offers clear pathways to technical leadership roles.