Field Process Engineer: Semiconductor Customer Support

ASM International; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

ASM International in Phoenix, AZ is seeking an Engineer, Field Process (Customer Support) to serve as the on-site bridge between customers and ASM's field service and product teams. You will support tools in a North Phoenix fab, focusing on process performance, qualification, containment, and timely issue resolution.

The role requires hands-on work near the tool, strong data analysis, and structured communication under pressure.

Qualifications

• Master's degree or PhD preferred in a technical field; Bachelor's with semiconductor experience considered

Responsibilities

• Support ASM tools through installation, start-up, qualification, warranty, ramp, and production-support phases
• Track customer process specifications, tool performance, matching behavior, process stability, watch items, and open issue status through structured data review and follow-up
• Help drive containment, short-term recovery actions, and long-term corrective actions when customer process or tool-performance requirements are not being met
• Design, support, and analyze experiments for qualification, troubleshooting, continuous improvement, tool-to-tool matching, and process-window understanding
• Collect, analyze, and summarize process, metrology, tool-state, trend, and chamber-performance data to support decision-making
• Apply structured troubleshooting, DOE methodologies, statistical analysis, baseline comparisons, and measurement-system validation before actions
• Partner with customer process teams, customer hardware teams, ASM Field Service, and global experts
• Communicate confirmed facts, hypotheses, action plans, ownership, timelines, and open risks clearly

Skills

ALD

PEALD

epitaxy

CVD

diffusion/furnace

plasma processing

vacuum processing

thin-film deposition

DOE

SPC

Python

MATLAB

Excel

Education

Master's degree or PhD in Chemical Engineering, Materials Science, Electrical Engineering, Physics, Chemistry, Mechanical Engineering, or related technical field

Tools

JMP

Python

MATLAB

Excel

Job description

ASM International in Phoenix, AZ is seeking an Engineer, Field Process (Customer Support) to serve as the on-site bridge between customers and ASM's field service and product teams. You will support tools in a North Phoenix fab, focusing on process performance, qualification, containment, and timely issue resolution.

The role requires hands-on work near the tool, strong data analysis, and structured communication under pressure.