Senior Software Support Engineer — Travel‑Ready (Semiconductors)

Dormont Manufacturing Co; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Senior Engineer, Software Support to join its team in Phoenix, Arizona. In this role, you will be integral in investigating and troubleshooting software issues in semiconductor processing equipment, delivering crisp, actionable support that meets customer needs.

Successful candidates will possess a BS in Computer Science along with 8+ years of relevant experience, as well as strong skills in software development. The position requires some travel, up to 25% for installation support and training.

Qualifications

• Ability to read code and diagnose issues.
• Software development or test experience.
• Ability to travel 10-25% domestic and international.

Responsibilities

• Investigate and troubleshoot software issues to resolution.
• Create bug reports for developers.
• Manage escalation calls with field support engineers.
• Travel to customer sites for support and troubleshooting.

Skills

C/C++

C#

Python

GitLab/GitHub

Education

BS in Computer Science or related field + 8 years

MS in Computer Science or related field + 4 years

Job description

Dormont Manufacturing Co is seeking a Senior Engineer, Software Support to join its team in Phoenix, Arizona. In this role, you will be integral in investigating and troubleshooting software issues in semiconductor processing equipment, delivering crisp, actionable support that meets customer needs.

Successful candidates will possess a BS in Computer Science along with 8+ years of relevant experience, as well as strong skills in software development. The position requires some travel, up to 25% for installation support and training.