Senior Principal, Executive & Change Communications Lead

CFA Supply; Atlanta (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Chick-fil-A, Inc. seeks a Sr. Principal Team Leader in Restaurant & Operator Communications to lead a team, shape enterprise messaging, and drive strategic initiatives across departments.

You will oversee crisis communications, guide executive messaging, and expand capabilities using new tools, including AI-driven approaches, while aligning with Operators and Support Center priorities.

Qualifications

• Experience leading enterprise-wide change communications and transformation initiatives.
• Experience leading and developing high-performing communications teams.
• Experience serving as a strategic communications advisor to executives and senior leadership teams.
• Experience leading agency/vendor resources and budgets.
• Experience using audience insights and engagement analytics to shape strategy and improve outcomes.
• Exceptional written, verbal, and interpersonal skills.
• Track record as a communicator who thrives on managing a variety of initiatives concurrently, and on deadline.
• Self-starter able to work independently or in a group, adapt to shifting priorities, and who enjoys creating and implementing systems and processes.

Responsibilities

• People leadership: Provide formal supervision and coaching for three or more Staff members and informal oversight of five or more vendor contractors with full technical responsibility for results. Partner with ROC leadership to align on priorities and team development opportunities.
• Communications consulting: Build understanding of departments and organizational priorities to effectively create strategic communications plans for highly complex initiatives. Execute tactics to help business partners and Operators achieve their goals.
• Strategic alignment: Ensure alignment of strategies and messaging with those developed and executed by supporting team members and vendor contractors, including documentation and socialization of plans and priorities with functional leaders.
• Executive communications: Consult with Executive Committee members, Officers and leaders of strategic business initiatives on thought leadership messages and platforms, as well as leadership messaging on strategic change and/or chainwide initiatives.
• Communications capabilities expansion: Understand new communications approaches and help develop strategies for using these capabilities to reach target audiences, ensuring the team is prepared to execute effectively. Desire to learn, evolve and incorporate different approaches with new communication trends like AI and Smart Brevity into the into the fast-paced, rapidly growing Chick-fil-A business[MK1.1].
• Crisis Communications leadership: Represent Corporate Communications in cross-functional tabletop exercises, maintain crisis response processes, procedures and documentation for team, serve on department crisis team as needed, and oversee severe weather and natural disaster communications.
• Change communications: Identify the impact on target audiences, develop messaging to create commitment and capability, and determine channel strategy to support internal audiences through change.Cross-functional team representation: Provide leadership and strategic business thinking around key strategies and initiatives, connecting to broader enterprise strategies.
• Project oversight: Oversee major deadline-driven communications initiatives, on budget and on time, using appropriate combinations of vendors, contractors, agencies and in-house services.
• Relationships: Establish and maintain strong, ongoing relationships with Corporate Communications team, key business partners and Operators. Build and leverage relationships to consult with and influence key stakeholders on business priorities, timing and approach.
• Audience: Understand Operator and Restaurant needs to tailor communications in the appropriate manner. Participate in regular Restaurant visits, reporting and applying key takeaways to better inform work initiatives.

Skills

Change communications

Team leadership

Executive advisory

Vendor management

Analytics usage

Communication skills

Deadline-driven

Self-starter

Education

Bachelor's degree or equivalent

Bachelor's Degree

Mass Communications degree

Job description

Chick-fil-A, Inc. seeks a Sr. Principal Team Leader in Restaurant & Operator Communications to lead a team, shape enterprise messaging, and drive strategic initiatives across departments.

You will oversee crisis communications, guide executive messaging, and expand capabilities using new tools, including AI-driven approaches, while aligning with Operators and Support Center priorities.