Senior Pre-Litigation Case Manager Lead

Kenny Habetz Injury Law; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care plan

401(k) participation

Critical illness and cancer plans

Life insurance

Disability coverage

Paid time off

Ongoing training

Cloud-based systems

Job summary

Kenny Habetz Injury Law is seeking a Pre-Litigation Manager to lead the case management team through the crucial phase between signup and settlement or filing. You will balance a small personal caseload with a supervisory role, ensuring standards are met and clients receive timely updates.

You will guide performance, manage aging files, and collaborate with attorneys on valuation and strategy, all while maintaining a client-centered focus and efficient workflows.

Qualifications

• 4+ years of personal injury pre-litigation case management experience.
• Prior experience supervising, training, or leading a team.
• Strong command of medical records, treatment coordination, demand preparation, and bodily injury negotiation.
• Working knowledge of Louisiana prescription periods and insurance coverage issues.
• Excellent written communication, particularly demand writing.
• Comfort managing performance and holding people accountable.

Responsibilities

• Lead the pre-litigation case management team, including workload assignment and capacity balancing.
• Set clear standards for client contact, file hygiene, and file movement, and hold the team to them.
• Train new case managers and build out the training path for the role.
• Conduct one on one check ins and performance reviews on a defined cycle.
• Address performance problems early and directly, and recommend hiring and staffing changes.
• Run regular file audits to find stalled cases, aging records requests, and treatment gaps.
• Review demand packages for completeness, accuracy, and persuasive strength before they go out.
• Own the pre-litigation aging report and drive it down.
• Escalate files that should be referred to litigation instead of continuing to negotiate.
• Partner with the attorneys on case valuation and negotiation strategy.
• Own client satisfaction during the pre-litigation phase, which is where most complaints originate.
• Step into difficult client conversations when a case manager needs backup.
• Make sure clients hear from the firm on schedule, not just when something happens.
• Document and improve pre-litigation workflows and task templates in the case management system.
• Report on caseload volume, phase aging, demand turnaround, and settlement results.
• Coordinate handoffs to litigation and to the settlement coordinator so nothing is dropped.
• Recommend process and technology changes backed by what the numbers show.

Skills

Leadership

Urgency

Negotiation

Directness

Judgment

Client empathy

Data-driven

Tools

Case management software

Job description

Kenny Habetz Injury Law is seeking a Pre-Litigation Manager to lead the case management team through the crucial phase between signup and settlement or filing. You will balance a small personal caseload with a supervisory role, ensuring standards are met and clients receive timely updates.

You will guide performance, manage aging files, and collaborate with attorneys on valuation and strategy, all while maintaining a client-centered focus and efficient workflows.