Lead Personal Injury Case Manager

Heil Law Firm; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Heil Law Firm in Houston, TX, seeks a Pre-Litigation Case Manager/Team Lead to manage personal injury cases from intake through settlement prep, with a strong emphasis on fact-finding, documentation collection, demand writing, and communication with clients, providers, and insurers.

This role directs a Case Manager Assistant, drafts demands, and personally handles caseloads while leveraging Filevine and AI tools to improve efficiency and accuracy.

Qualifications

• Prior experience as a personal injury case manager, required.
• Hands-on experience with Filevine, required.
• Ability to independently draft demand letters/packages, required.
• Comfort using AI tools to support daily work, required.
• Experience supervising or training an assistant preferred.
• Strong organizational and communication skills.

Responsibilities

• Supervise and direct a Case Manager Assistant, delegating admin tasks.
• Review assistant's work for accuracy before filing or demands.
• Train the assistant on processes, tools, and priorities.
• Be the escalation point for issues the assistant encounters.
• Call clients upon intake to establish contact and provide updates.
• Obtain and review adverse party driving records and CAD data.
• Gather medical records, liens, subrogations, and verification documents.
• Draft and send demand packages, including liability, medical, and damages narratives.
• Use AI tools to assist with drafting and organizing case documentation, with review for accuracy.

Skills

Filevine experience

Demand writing

AI drafting tools

Team leadership

Client communication

Organization & multitasking

Tools

Filevine

AI tools (ChatGPT/Claude)

Job description

Heil Law Firm in Houston, TX, seeks a Pre-Litigation Case Manager/Team Lead to manage personal injury cases from intake through settlement prep, with a strong emphasis on fact-finding, documentation collection, demand writing, and communication with clients, providers, and insurers.

This role directs a Case Manager Assistant, drafts demands, and personally handles caseloads while leveraging Filevine and AI tools to improve efficiency and accuracy.