Senior Practice Operations Manager – Health Center

North Shore Community Health, Inc.; Gloucester (MA); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness benefits

Tuition reimbursement

Loan forgiveness opportunities

Descripción de la vacante

North Shore Community Health seeks a Senior Practice Manager to lead on-site operations at Gloucester Family Health Center and provide administrative support to Behavioral Health providers via digital platforms. This leader will align daily activities with NSCH values—Accountability, Integrity, Empathy, Courage, Respect, and Commitment—and ensure exceptional patient care and staff engagement.

The role requires supervisory experience in ambulatory health settings, strong analytic and

Formación

• Bachelor’s degree or equivalent experience.
• Minimum of two (2) years of supervisory or leadership experience in behavioral health or ambulatory settings; community health center experience preferred.
• Bilingual in Spanish or Portuguese highly preferred.
• Experience with Epic EMR and reporting is a plus.

Responsabilidades

• Supervise and coach all non-clinical staff to ensure accountability to NSCH values.
• Coordinate onboarding and offboarding for new staff and providers with HR/IT.
• Manage BH and GFHC patient access by scheduling with Medical Director/Director of BH.
• Generate periodic Epic reports to monitor KPIs for front-end processes and productivity.
• Develop and execute data-driven strategies with the Directors of BH and Practice Operations.
• Ensure SOPs are documented and followed in administrative workflows.
• Oversee paperwork, insurance eligibility checks, and patient demographic verification.
• Lead communications to ensure staff understand NSCH policies and performance expectations.
• Assess staffing levels to maintain safe operations and foster teamwork.

Conocimientos

Leadership

Operations management

Staff supervision

Communication

Data reporting

Bilingual (Spanish or Portuguese)

Educación

Bachelor’s degree or equivalent experience

Herramientas

Epic EMR

Microsoft Office

Descripción del empleo

North Shore Community Health seeks a Senior Practice Manager to lead on-site operations at Gloucester Family Health Center and provide administrative support to Behavioral Health providers via digital platforms. This leader will align daily activities with NSCH values—Accountability, Integrity, Empathy, Courage, Respect, and Commitment—and ensure exceptional patient care and staff engagement.

The role requires supervisory experience in ambulatory health settings, strong analytic and