Senior Practice Assistant - Plastic Surgery

Mass General Brigham Incorporated; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham in Boston is seeking a Senior Practice Assistant for the Plastic Surgery team to enhance the patient experience and support fast-paced clinic operations.

The role focuses on complex scheduling, registration, and billing tasks within electronic medical records, ensuring smooth workflow for a high-volume specialty practice. Onsite at 15 Parkman Street, 40 hours per week.

Qualifications

• Experience in healthcare/medical office or surgical specialty setting preferred.
• Strong scheduling and organizational skills required.
• Proficiency with MS Office and EMR systems is expected.

Responsibilities

• Coordinate patient scheduling, registration, check-in and check-out.
• Manage complex surgical scheduling and provider calendars.
• Assist patients and callers with appointments and questions.
• Process billing forms and maintain EMR records.
• Handle messages related to authorizations, prescriptions, test results.
• Provide training and support as a Super User for scheduling, registration and billing.
• Provide guidance to junior staff and support daily operations.

Skills

MS Office

Outlook

Time management

Communication

Customer service

Education

High School Diploma or Equivalent

Job description

## Senior Practice Assistant - Plastic SurgeryApply: Onsite: Boston-MA: Full time: Posted Today: RQ4082403Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Join a premier Plastic Surgery practice and play a key role in delivering an exceptional patient experience while supporting the operations of a fast-paced surgical specialty team. We're seeking an experienced healthcare professional who excels in complex scheduling, enjoys being a resource for colleagues, and thrives in a dynamic, high-volume environment.**Qualifications**What You'll Do* Coordinate patient scheduling, registration, check-in, and check-out activities.* Manage complex surgical scheduling and provider calendars, helping ensure seamless coordination of patient care and practice operations.* Assist patients and callers with appointments, questions, and practice-related needs.* Process billing forms and maintain accurate patient records within electronic medical record systems.* Handle messages related to prior authorizations, prescription refills, provider questions, and test results.* Serve as a \"Super User\" for scheduling, registration, and billing systems, providing training and support to team members.* Perform advanced scheduling functions, including surgical scheduling, schedule changes, and provider template management.* Provide functional guidance to Practice and Office Assistants and partner with leadership to support daily operations.What You'll Bring* Experience in a healthcare, medical office, or surgical specialty practice setting.* Strong surgical scheduling experience and the ability to manage the operational demands of a busy practice.* Excellent organizational, communication, and customer service skills.* Confidence in navigating challenging situations with patients while maintaining empathy, professionalism, and compassion.* Ability to prioritize multiple responsibilities and remain composed in a high-volume, fast-paced environment.* Experience with patient scheduling, registration, billing, and electronic medical record systems. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint. - Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing. - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages. - Managing one's own time and the time of others. - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents.**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**15 Parkman Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$19.37 - $27.71/Hourly**Grade**4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.