Practice Assistant II, HVI Access Office

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid work arrangement

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass and employee per​

Retirement plan

Job summary

Mass General Brigham is seeking a friendly, organized Practice Assistant II for the Heart & Vascular Institute Access Office. The role centers on coordinating appointments, handling inquiries, and supporting efficient practice operations to enhance the patient experience.

You will serve as a bridge between patients and care teams, managing registration, billing, and scheduling. The position offers hybrid work, career development, and a collaborative environment focused on cardiovascular care.

Qualifications

• 2–3 years of office experience required.
• Medical terminology experience preferred.
• Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.

Responsibilities

• Serve as a key point of contact for patients, providing scheduling assistance.
• Coordinate patient appointments and support check-in/check-out processes.
• Answer calls, respond to inquiries, and manage messages related to authorizations, refills, and test results.
• Process billing forms, scan documents, and request outside records as needed.
• Support daily administrative operations and maintain organized patient records.
• Collect co-payments and assist with registration and billing processes.
• Act as Super User for scheduling, registration, and billing systems and train colleagues.
• Assist with complex scheduling, including surgical scheduling and provider changes.

Skills

Office experience

Medical terminology

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

## Practice Assistant II, HVI Access OfficeApply: Hybrid: Boston-MA: Full time: Posted Today: RQ4082265Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**HVI Access Office | Hybrid | Full-Time Build your career in healthcare while making a meaningful difference in the patient experience! We are seeking a friendly, organized, and patient-focused Practice Assistant II to join the Heart & Vascular Institute (HVI) Access Office. In this important administrative role, you'll help patients navigate their care by coordinating appointments, responding to inquiries, and supporting efficient practice operations. Whether you're an experienced administrative professional or looking to advance your career in healthcare, this is an exciting opportunity to develop your skills while collaborating with a dedicated team supporting specialized heart and vascular care. What You'll Do - Serve as a key point of contact for patients, providing friendly, professional assistance with scheduling, registration, and general inquiries. - Coordinate patient appointments, maintain accurate scheduling records, and support patient check-in and check-out processes as needed. - Answer incoming calls, respond to patient inquiries, and appropriately manage messages related to prior authorizations, prescription refills, provider questions, and test results. - Process patient billing forms, scan documentation into medical records, and request outside medical records and laboratory results as needed. - Support daily administrative operations, including managing correspondence, preparing schedules, filing, and maintaining organized patient records. - Collect co-payments when required and assist with routine registration and billing processes. - Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues as needed. - Support more complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned. - Collaborate with clinical and administrative teams to help ensure smooth practice operations and a positive patient experience.**Qualifications*** High school diploma or equivalent required.* 2–3 years of office experience required.* Medical terminology experience preferred.* Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.* Strong written and verbal communication skills with the ability to manage patient inquiries and professional correspondence effectively.* Excellent organizational, multitasking, and time management skills.* Ability to manage routine and non-routine phone inquiries, resolve routine issues, and maintain accurate records.* Ability to follow established protocols, manage competing priorities, and collaborate effectively in a busy healthcare environment.**Additional Job Details (if applicable)**### Why Join Our Team?* Hybrid work arrangement.* Comprehensive benefits, including medical, dental, and vision coverage.* 403(b) retirement plan.* Tuition reimbursement.* Discounted MBTA pass and additional employee perks.* Opportunity to grow your career within the Mass General Brigham Heart & Vascular Institute.* Develop specialized expertise in patient access, appointment coordination, registration, billing, and cardiovascular practice operations.* Collaborate with physicians, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional heart and vascular care.* Gain valuable experience supporting specialized clinical services while developing skills in complex scheduling and healthcare administration. You'll play an important role in helping patients access the heart and vascular care they need while supporting efficient and compassionate practice operations. Join a collaborative team where your organizational skills, attention to detail, and commitment to exceptional patient service make a meaningful impact every day!**Remote Type**Hybrid**Work Location**125 Nashua Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$17.71 - $24.94/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.