Practice Assistant II

Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham seeks a Practice Assistant II for the Peritoneal Dialysis clinic in Boston. The position blends front desk duties with advanced administrative coordination, including patient check-in/out, scheduling, and EMR/document management.

The ideal candidate will be organized, self-motivated, and detail-oriented, with 2–3 years of office experience and proficiency in Office Suite and EPIC. Hybrid work arrangement supported; regular daytime hours.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience preferred.
• Proficiency with Office Suite and strong communication skills.

Responsibilities

• Schedule patient visits and maintain appointment records.
• Greet and assist patients; answer telephones and route inquiries.
• Process billing forms and handle charting and documentation in patient records.
• Prepare and file materials in patient folders and print schedules.
• Perform routine administrative and clerical duties for a clinical service.

Skills

Office suite proficiency

Time management

Effective communication

Scheduling support

EPIC user knowledge

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

## Practice Assistant IIApplyremote type: Hybridlocations: Boston-MAtime type: Full timeposted on: Posted Todayjob requisition id: RQ4075159Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**MGH Peritoneal Dialysis Join a close-knit specialty clinic where you'll serve as the primary administrative support for a dedicated team of nurses caring for medically complex patients. This unique role blends front desk responsibilities with high-level administrative coordination, offering the opportunity to build lasting patient relationships while managing critical clinical documentation, scheduling, and operational processes. Ideal candidates are highly organized, self-motivated, detail-oriented, and thrive in an environment that combines independent work with meaningful contributions to patient care. Summary Performs administrative functions to support smooth and efficient practice operations under general supervision. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties. Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders, and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/EPIC. -Call for patient medical records and laboratory test results. -Open and distribute unit mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments. -Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. -Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided). -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.**Qualifications****Education** High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No **Experience** 2-3 years office experience required **Knowledge, Skills and Abilities** - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.**Additional Job Details (if applicable)****Remote Type**Hybrid**Work Location**165 Cambridge Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$17.71 - $24.94/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.