Clinic/Practice Assistant Senior

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Brigham and Women's Hospital in Boston seeks an experienced, detail‑oriented administrative professional to support a busy Plastic Surgery practice and be the face of patient experience. You will thrive in a fast-paced environment, assisting both patients and colleagues with a helpful, professional demeanor.

Responsibilities include coordinating scheduling, registration, check-in/out, processing billing forms, managing authorizations and test results, and acting as a Super User for scheduling

Qualifications

• Experience in a healthcare or medical office setting.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities with accuracy and professionalism.
• Experience with patient scheduling, registration, billing and EMRs.

Responsibilities

• Coordinate patient scheduling, registration, check-in, and check-out activities.
• Assist patients and callers with appointments and practice-related needs.
• Process billing forms and maintain patient records in EMR systems.
• Manage messages related to prior authorizations, prescriptions, provider questions, and test results.
• Act as a Super User for scheduling, registration, and billing systems and train team members.
• Perform advanced scheduling including surgical scheduling and template coordination.
• Provide guidance to Practice and Office Assistants and support daily operations with leadership.
• Assist with co-payment collection and other administrative tasks as needed.

Skills

MS Office

Organizational skills

Communication skills

Customer service

Scheduling

Education

High School Diploma or Equivalent

Tools

Electronic Medical Records (EMR)

Scheduling systems

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Be the face of an exceptional patient experience while serving as a key resource within a busy, specialized Plastic Surgery practice. We're seeking an experienced, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting both patients and colleagues.

Qualifications

What You’ll Do

• Coordinate patient scheduling, registration, check-in, and check-out activities.
• Assist patients and callers with appointments, questions, and practice-related needs.
• Process billing forms and maintain accurate patient records within electronic medical record systems.
• Manage messages related to prior authorizations, prescription refills, provider questions, and test results.
• Serve as a "Super User" for scheduling, registration, and billing systems, providing support and training to team members.
• Perform advanced scheduling functions, including surgical scheduling, schedule management, and provider template coordination.
• Provide functional guidance to Practice and Office Assistants and help support daily operations in partnership with leadership.
• Assist with co-payment collection and other administrative functions as needed.

What You’ll Bring

• Experience in a healthcare, medical office, or specialty practice setting.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Experience with patient scheduling, registration, billing, and electronic medical records.
• A collaborative approach and passion for supporting both patients and team members.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

Office experience 3-5 years required

Knowledge, Skills And Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if Applicable)

Remote Type

Hybrid

Work Location

1153 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Grade

4

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.