Clinic/Practice Assistant, Plastic Surgery

Mass General Brigham Incorporated; Northampton (MA); Hybride; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement savings program

Paid time off

Tuition assistance

Résumé du poste

Mass General Brigham Incorporated in Northampton, MA, is seeking a Clinic/Practice Assistant for a Plastic Surgery practice. You will handle a mix of administrative and clinical tasks, act as a friendly point of contact for patients and staff, and help maintain smooth daily operations in a high-volume setting.

The role requires a high school diploma, 2–3 years office experience, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent; experience cannot substitute.
• Certified Medical Administrative Assistant (CMAA) certification is preferred but not required.
• Two to three years of office experience in a professional, patient-focused, or similarly fast-paced setting.

Responsabilités

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.

Connaissances

Microsoft Office

Phone etiquette

Verbal communication

Written communication

Organization

Team collaboration

Formation

High school diploma or equivalent

Outils

Printers, scanners, copiers, fax machines

Description du poste

## Clinic/Practice Assistant, Plastic SurgeryApply: Onsite: Northampton-MA: Full time: Posted Today: RQ4081733Site: Mass General Brigham Medical Group Western Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Bring your organization, professionalism, and patient-first approach to a fast-paced Plastic Surgery practice. As a Clinic/Practice Assistant, you will help keep daily operations running smoothly while serving as a welcoming and reliable point of contact for patients, providers, and colleagues. This is a great opportunity for an experienced office professional who thrives in a high-volume environment, can balance multiple priorities, and takes pride in delivering an exceptional patient experience. Primary Location: 22 Atwood Drive, Northampton, MA Secondary Location: Flexibility to provide coverage at 170 University Drive, Amherst, MA, as needed. Schedule: 8:30 a.m. to 5:00 p.m., Monday through Friday Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions • Perform routine administrative and clerical duties relating to a clinical service or physician practice office. • Make patient appointments and maintain appointment records. • Greet and assist patients. • Answer telephones, assist callers with routine inquiries, and schedule appointments. • File materials in patient folders and print appointment schedules. • Process patient billing forms and scan documents to patient medical records/LMR. • Call for patient medical records and laboratory test results. • Open and distribute unit mail or faxes. • Type forms, records, schedules, memos, etc., as directed. • May be required to accept co-payments. • Handles, screens, and/or takes messages related to prior authorizations, • provider questions, prescription refills, and test results. • Acts as \"Super User\" for scheduling, registration, and billing systems. • Provides assistance and training to others in these areas. • May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.**Qualifications**## What You’ll BringWe’re looking for an organized, service-focused professional who is comfortable working in a busy office and communicating with patients, providers, and colleagues. To be successful in this role, you’ll bring:A high school diploma or equivalent; experience cannot be substituted for this education requirement. ## Preferred CredentialCertified Medical Administrative Assistant (CMAA) certification is preferred but not required. ## ExperienceTwo to three years of office experience in a professional, patient-focused, or similarly fast-paced setting is required. ## Skills That Will Help You Succeed* Comfort using Microsoft Office and standard office equipment, including printers, scanners, copiers, and fax machines.* Confidence managing routine and non-routine phone calls, responding to questions, and directing issues appropriately.* Clear, professional verbal and written communication skills, including the ability to compose emails, memos, and letters and take accurate messages.* Strong reading comprehension and attention to detail when working with job-related documents and patient information.* Excellent organization and time-management skills, with the ability to balance multiple priorities, follow established procedures, and work effectively within office systems.* A collaborative, service-oriented approach and a willingness to assist and communicate with others.**Additional Job Details (if applicable)**## Why Join Mass General Brigham?Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:* Medical, dental, and vision insurance* A robust retirement savings program* Generous paid time off* Tuition assistance and professional development support* Additional employee perks**Ready to make a difference?** Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world’s most powerful force in medicine—where every role matters in changing lives.**Remote Type**Onsite**Work Location**22 Atwood Drive**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$17.71 - $24.94/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.