Senior POS Integrations & Configurations Specialist (Hybrid)

Restaurant365; Austin (TX); Hybrid; USD 39,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical benefits

401k + matching

Team member stock options

Flexible PTO + Company holidays

Wellness initiatives

Job summary

Restaurant365 is seeking a Sr. Specialist, POS Configurations, to lead and execute POS changes for the Radar product across enterprise locations. You will oversee the full change process, install and troubleshoot new POS systems, and collaborate with Development on integrations requiring technical involvement.

You will manage tickets for Radar customers, document defects, update related documentation, and mentor junior staff while balancing priorities in a hybrid work model.

Qualifications

• Bachelor's degree preferred.
• History of high performance as a Support Agent.
• Expert knowledge of Radar POS Integrations.
• Strong customer service skills.
• Detail-oriented with strong communication and time management.

Responsibilities

• Configure and initialize new integrations for Radar customers.
• Troubleshoot integration discrepancies and implement solutions.
• Handle tickets for assigned Enterprise Radar customers.
• Document software defects and report to Development.
• Update documentation for POS integrations.
• Manage and troubleshoot customer exports from Radar.
• Cross-train and assist with R365 POS Integrations.
• Prioritize personal ticket queue and mentor new team members.

Skills

Radar POS Integrations

Customer service

Written and oral communication

Time management

Leadership

Problem solving

Tech-savvy

Education

Bachelor's degree in related field

Job description

Restaurant365 is seeking a Sr. Specialist, POS Configurations, to lead and execute POS changes for the Radar product across enterprise locations. You will oversee the full change process, install and troubleshoot new POS systems, and collaborate with Development on integrations requiring technical involvement.

You will manage tickets for Radar customers, document defects, update related documentation, and mentor junior staff while balancing priorities in a hybrid work model.