Senior POS Configurations Support Specialist

Socket.dev; Austin (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical benefits

401k with matching

Team stock options

Flexible PTO

Job summary

Restaurant365 is a SaaS company delivering a cloud-based platform for restaurant accounting and back-office operations. We are seeking a capable Support Agent to configure and manage Radar integrations, troubleshoot discrepancies, and assist Enterprise customers to ensure smooth exports and timely resolutions.

The role emphasizes strong communication, leadership potential, and technical curiosity. It is a hybrid position with on-site collaboration required for in-person teamwork.

Qualifications

• Bachelor's degree preferred.
• Demonstrated history of high performance as a Support Agent.
• Expert knowledge within Radar POS Integrations.
• Strong written and oral communication skills.
• Detail-oriented with good time management.
• Ability to problem-solve and lead when needed.
• Tech-savvy; coding experience is a plus.

Responsibilities

• Configure and initialize new Integrations for Radar Customers.
• Troubleshoot integration discrepancies and provide comprehensive solutions.
• Handle tickets for assigned Enterprise Radar customers.
• Document software defects and report them to the Development team.
• Update documentation for assigned POS Integrations.
• Manage and troubleshoot customer exports from Radar.
• Cross-train and assist with R365 POS Integrations as requested.
• Prioritize personal ticket queue and manage time accordingly.
• Mentor new team members when requested by Support Management.

Skills

Customer service

Written and verbal communication

Problem solving

Time management

Detail oriented

Leadership

Coding experience

Tech-savvy

Education

Bachelor's degree in related field

Tools

Radar POS Integrations

Job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too!

How you'll add value:

• Configure and initialize new Integrations for Radar Customers
• Troubleshoot Integration discrepancies and provide comprehensive solutions
• Handle tickets for assigned Enterprise Radar customers
• Document Software defects and report them to the Development team
• Updating relevant documentation for assigned POS Integrations
• Manage and troubleshoot customer exports from Radar
• Cross train and assist with R365 POS Integrations as requested
• Prioritize personal ticket queue
• Manage schedule and time according to highest priorities
• Mentor new team members at the request of Support Management
• Other Duties as assigned

What you'll need to be successful in this role:

• Bachelor's degree in related field is preferred
• Demonstrated history of being a high performing Support Agent
• Expert Knowledge within Radar POS Integrations
• Customer service skills
• Strong written and oral communication
• Detail-oriented
• Time management and task prioritization skills
• Strong ability to problem-solve
• Demonstrated strong leadership capabilities
• Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications

R365 Team Member Benefits & Perks

• Competitive compensation package
• Comprehensive medical benefits
• R365 pays 100% of the premium for medical, dental, and vision insurance for employees
• 401k + matching
• Team member stock options
• Flexible PTO + Company holidays
• Wellness initiatives

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.

Internal Employees - R365 is committed to growing talent from within.

Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.