Senior Portfolio Community Administrator - Travel‑Ready

The Lewis Group of Companies; Rancho Cucamonga (CA); Hybrid; USD 71,635,000 - 88,166,000; Full time

Benefits offered by this job

Hourly pay $25.00 per hour

Annual merit increases and bonus

Mileage reimbursement

Cell phone allowance

Clothing allowance

Dry cleaning stipend

Medical/Dental/Vision insurance

401(k) plan with company match

Apartment rental discounts

Paid time off, holidays, and vacation

Continued training and advancement

Job summary

The Lewis Group of Companies is seeking a Senior Portfolio Community Administrator to support multiple properties across the Inland Empire with occasional travel to Northern California. You will work with Community Directors and staff to deliver exceptional resident services and community support.

Responsibilities include managing resident services, rent collections, and keeping accurate files, while coordinating with leasing and maintenance teams and mentoring new staff as needed.

Qualifications

• 2–3+ years of experience in administrative, customer service, or property management roles.
• Exceptional customer service and interpersonal skills.
• Strong organizational abilities with high attention to detail.
• Ability to work independently while managing multiple priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Flexibility to travel to Northern California up to 25%.

Responsibilities

• Manage the resident services desk across assigned communities.
• Oversee monthly rent collection and reporting.
• Maintain accurate and up-to-date resident files.
• Coordinate and distribute incoming mail, packages, and deliveries.
• Collaborate closely with leasing and maintenance staff.
• Handle resident inquiries with professionalism and empathy.
• Assist with training and coaching new Community Administrator employees at various communities, as needed.
• Promote a positive, proactive first and lasting impression of the community.

Skills

Customer service

Organizational skills

Interpersonal skills

Independent work

Tools

Microsoft Office

Excel

Outlook

Word

Job description

The Lewis Group of Companies is seeking a Senior Portfolio Community Administrator to support multiple properties across the Inland Empire with occasional travel to Northern California. You will work with Community Directors and staff to deliver exceptional resident services and community support.

Responsibilities include managing resident services, rent collections, and keeping accurate files, while coordinating with leasing and maintenance teams and mentoring new staff as needed.