Senior Portfolio Community Administrator

The Lewis Group of Companies; Rancho Cucamonga (CA); Hybrid; USD 71,635,000 - 88,166,000; Full time

Benefits offered by this job

Hourly pay $25.00 per hour

Annual merit increases and bonus

Mileage reimbursement

Cell phone allowance

Clothing allowance

Dry cleaning stipend

Medical/Dental/Vision insurance

401(k) plan with company match

Apartment rental discounts

Paid time off, holidays, and vacation

Continued training and advancement

Job summary

The Lewis Group of Companies is seeking a Senior Portfolio Community Administrator to support multiple properties across the Inland Empire with occasional travel to Northern California. You will work with Community Directors and staff to deliver exceptional resident services and community support.

Responsibilities include managing resident services, rent collections, and keeping accurate files, while coordinating with leasing and maintenance teams and mentoring new staff as needed.

Qualifications

• 2–3+ years of experience in administrative, customer service, or property management roles.
• Exceptional customer service and interpersonal skills.
• Strong organizational abilities with high attention to detail.
• Ability to work independently while managing multiple priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Flexibility to travel to Northern California up to 25%.

Responsibilities

• Manage the resident services desk across assigned communities.
• Oversee monthly rent collection and reporting.
• Maintain accurate and up-to-date resident files.
• Coordinate and distribute incoming mail, packages, and deliveries.
• Collaborate closely with leasing and maintenance staff.
• Handle resident inquiries with professionalism and empathy.
• Assist with training and coaching new Community Administrator employees at various communities, as needed.
• Promote a positive, proactive first and lasting impression of the community.

Skills

Customer service

Organizational skills

Interpersonal skills

Independent work

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Senior Portfolio Community Administrator

Company: Lewis Group of Companies

About Us: Lewis Group of Companies is one of the nation’s largest privately held real estate development firms. With over 70 years of experience, we’re committed to creating communities that thrive. We value honesty, long-term relationships, and high-quality standards that benefit our employees, residents, and the broader communities we serve.

Your Role: Senior Portfolio Community Administrator

As a Senior Portfolio Community Administrator, you’ll partner with Community Directors, General Managers, and staff across multiple properties to deliver exceptional resident services and community support. This role requires flexibility and the ability to thrive in a dynamic, multi-site environment.

Note: This position roves among properties within the Inland Empire. In addition, the ability to travel to Northern California (up to 25%) is required. You must be comfortable floating between different communities, adapting to multiple teams, and supporting various operational needs.

What You’ll Do:

• Manage the resident services desk across assigned communities
• Oversee monthly rent collection and reporting
• Maintain accurate and up-to-date resident files
• Coordinate and distribute incoming mail, packages, and deliveries
• Collaborate closely with leasing and maintenance staff
• Handle resident inquiries with professionalism and empathy
• Assists with training and coaching new Community Administrator employees at various communities, as needed
• Promote a positive, proactive first and lasting impression of the community

What We’re Looking For:

• 2–3+ years of experience in administrative, customer service, or property management roles
• Exceptional customer service and interpersonal skills
• Strong organizational abilities with high attention to detail
• Ability to work independently while managing multiple priorities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Flexibility to travel and adapt to different community environments

Benefits:

• The Lewis Group of Companies reasonably expects to pay $25.00 per hour for this role, with actual compensation based on skills, experience, location, and business needs.
• Performance Incentives: Annual merit increases and annual bonus opportunities
• Mileage Reimbursement: All work‑related travel mileage reimbursed
• Cell Phone Allowance: Monthly reimbursement provided
• Clothing Allowance: $650 in your first year, $450 each following year
• Dry Cleaning Stipend: $36/month
• Medical/Dental/Vision Insurance (variety of plans to choose from)
• 401(k) Plan with Company Match
• Apartment Rental Discounts
• Paid Time Off, Holidays, and Vacation Time
• Continued training and advancement potential within the Lewis portfolio

Why Join Lewis?

At Lewis, we’re more than a property management company—we’re a community builder. We care deeply about our employees and believe in investing in your success, both professionally and personally. We foster a welcoming, inclusive workplace that values your contributions and supports your career goals.

Lewis Management Corp. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.