Senior Policy & Incident Leader, Consumer Trust

Adobe; San Jose (CA); On-site; USD 189,000 - 273,000; Full time

Job summary

Adobe seeks a leader to drive policy development and incident management within its Global Consumer Trust organization. You will coordinate across Fraud Prevention, Product, Engineering, Customer Support, Legal, Security, GTM to manage incidents, set priorities, and drive timely action.

You will develop governance frameworks, post-incident reviews, and scalable policies that translate learnings into customer-protective playbooks and improved processes across the business.

Qualifications

• Bachelor’s degree in tech, economics or related field.
• 10+ years of experience in fraud prevention, trust & safety, risk management, incident management, policy, customer protection, security, or a related field.
• Proven ability to lead complex cross-functional initiatives and influence teams and senior partners without direct authority.

Responsibilities

• Lead policy development and incident management within Adobe’s Global Consumer Trust organization.
• Coordinate significant consumer trust incidents, bringing together teams across Adobe to assess impact, establish priorities, and drive resolution.
• Develop incident frameworks, severity criteria, and governance for consistent and effective response.
• Lead post-incident reviews and translate lessons into scalable policies and playbooks.

Skills

Fraud prevention

Trust & safety

Policy development

Incident management

Cross-functional leadership

Analytical thinking

Education

Bachelor's degree

Job description

Adobe seeks a leader to drive policy development and incident management within its Global Consumer Trust organization. You will coordinate across Fraud Prevention, Product, Engineering, Customer Support, Legal, Security, GTM to manage incidents, set priorities, and drive timely action.

You will develop governance frameworks, post-incident reviews, and scalable policies that translate learnings into customer-protective playbooks and improved processes across the business.