Head of Consumer Trust & Incident Policy

Adobe; New York (NY); On-site; USD 189,000 - 273,000; Full time

Job summary

Adobe seeks a senior professional to lead policy development and incident management within its Global Consumer Trust organization. You will coordinate cross‑functional teams across fraud prevention, product, engineering, legal, and support to respond effectively to significant trust incidents and translate learnings into scalable policies and playbooks.

The role emphasizes ownership of governance, escalation, and executive reporting, with a focus on reducing consumer harm while maintaining a

Qualifications

• Bachelor's or Master's degree in Computer Science, Economics, or a related field, plus 10+ years of hands‑on industry experience.
• Experience leading cross‑functional initiatives and influencing senior stakeholders without direct authority.
• Experience in fraud prevention, trust & safety, risk management, incident management, policy, customer protection, security, or related field.

Responsibilities

• Lead policy development and incident management within Adobe’s Global Consumer Trust organization.
• Coordinate significant consumer trust incidents across Adobe to assess impact, establish priorities, drive decisions, and ensure resolution.
• Partner across Fraud Prevention, Product, Engineering, Customer Support, Legal, Security, GTM, and other teams to manage incidents and drive cross‑functional action.
• Develop and maintain incident frameworks, escalation processes, playbooks, and governance for consistent response.
• Lead post‑incident reviews and translate lessons into scalable policies and systemic improvements.

Skills

Policy development

Incident management

Cross-functional collaboration

Executive reporting

Analytical thinking

Education

Bachelor's or Master's degree in CS/Economics

Job description

Adobe seeks a senior professional to lead policy development and incident management within its Global Consumer Trust organization. You will coordinate cross‑functional teams across fraud prevention, product, engineering, legal, and support to respond effectively to significant trust incidents and translate learnings into scalable policies and playbooks.

The role emphasizes ownership of governance, escalation, and executive reporting, with a focus on reducing consumer harm while maintaining a