Senior Policy & Incident Lead, Consumer Trust

Adobe Inc.; San Jose (CA); On-site; USD 189,000 - 273,000; Full time

Job summary

Adobe Inc. is seeking a senior leader to drive policy development and incident management within its Global Consumer Trust organization. You will coordinate major consumer trust incidents, align cross-functional teams, and translate findings into scalable policies and playbooks.

The role emphasizes governance, risk assessment, and rapid decision-making in a fast-paced environment. A long track record in fraud prevention and consumer protection will be essential.

Qualifications

• Bachelor's degree in tech, economics or related field.
• 10+ years of relevant experience in fraud prevention, trust & safety or risk management.
• Proven ability to lead cross-functional initiatives and influence without direct authority.
• Strong written and verbal communication with executive audiences.

Responsibilities

• Lead policy development and incident management within Global Consumer Trust.
• Coordinate significant consumer trust incidents and drive cross-functional decisions.
• Partner with Fraud Prevention, Product, Engineering, Legal, Security and other teams to manage incidents.
• Develop incident frameworks, severity criteria, and governance for consistent responses.
• Lead post-incident reviews and translate lessons into scalable policies and improvements.
• Develop consumer trust policies and decision frameworks across fraud, abuse and remediation.
• Translate policies into processes, controls, product requirements and training.
• Identify recurring risks and advocate for harm-reduction improvements.
• Establish metrics and executive reporting on incidents and remediation progress.

Skills

Policy development

Incident management

Cross-functional leadership

Fraud prevention

Risk management

Executive communication

Education

Bachelor's degree in tech/economics

Tools

Governance frameworks

Job description

Adobe Inc. is seeking a senior leader to drive policy development and incident management within its Global Consumer Trust organization. You will coordinate major consumer trust incidents, align cross-functional teams, and translate findings into scalable policies and playbooks.

The role emphasizes governance, risk assessment, and rapid decision-making in a fast-paced environment. A long track record in fraud prevention and consumer protection will be essential.