Incident Response & Trust Policy Lead

Adobe; New York (NY); On-site; USD 82,000 - 190,000; Full time

Job summary

Adobe seeks a senior incident response leader to manage consumer trust incidents across fraud, abuse, scams, and account compromise. You will coordinate teams across Adobe to assess impact, set priorities, and drive resolution, while establishing ownership, escalation, and clear communications during fast-moving events.

You will partner with Fraud Prevention, Product, Engineering, Customer Support, Legal, Security, GTM, and more to drive cross-functional action and to translate insights into

Qualifications

• Bachelor’s degree - tech, economics.
• 5+ years experience.
• Strong judgment and decision-making in complex, evolving situations.
• Experience in fraud prevention, trust & safety, risk management, incident management, policy, customer protection, security, or related field.
• Proven ability to coordinate cross-functional initiatives without direct authority.
• Experience developing policies, decision frameworks, governance models, or scalable processes.
• Strong analytical and problem-solving skills; able to derive trends from incidents.

Responsibilities

• Lead the response to significant consumer trust incidents involving fraud, abuse, scams, account compromise, and other threats, coordinating Adobe teams to assess impact, set priorities, and drive resolution.
• Provide structure and leadership during fast-moving incidents with clear ownership, escalation paths, action tracking, decision-making, and stakeholder communications.
• Partner across Fraud Prevention, Product, Engineering, Customer Support, Legal, Security, GTM, and others to coordinate response and drive cross-functional action.
• Lead post-incident reviews to identify root causes, gaps, and opportunities to prevent recurrence.
• Translate insights from incidents, investigations, customer experiences, and emerging threats into scalable consumer trust policies and decision frameworks.
• Develop and maintain policies, playbooks, escalation criteria, and operational guidance covering fraud, abuse, customer harm, remediation, and enforcement.
• Partner with Product and operations to translate policy into effective processes, controls, product requirements, training, and customer experiences.
• Identify recurring and systemic risks and drive improvements strengthening consumer protection and Adobe’s incident response.

Skills

Fraud prevention

Cross-functional coordination

Policy development

Incident management

Analytical skills

Communication

Program management

Decision making

Education

Bachelor's degree

Job description

Adobe seeks a senior incident response leader to manage consumer trust incidents across fraud, abuse, scams, and account compromise. You will coordinate teams across Adobe to assess impact, set priorities, and drive resolution, while establishing ownership, escalation, and clear communications during fast-moving events.

You will partner with Fraud Prevention, Product, Engineering, Customer Support, Legal, Security, GTM, and more to drive cross-functional action and to translate insights into