Senior PM, Vault CRM Service Center

Veeva Systems, Inc.; San Francisco (CA); Ibrido; USD 120.000 - 200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

Flexible PTO & holidays

Retirement programs

1% charitable giving program

Descrizione del lavoro

Veeva Systems, Inc. is hiring a Senior Product Manager for Vault CRM Service Center in the San Francisco Bay Area. You will own the service and contact center roadmap, collaborating with multiple Vault CRM teams to align core platform capabilities with center users.

You will drive requirements, partner with AI PM to build intelligent agents, and lead features through design, validation, and global rollout to deliver a world-class service experience for life sciences customers.

Competenze

• 5+ years of product management experience in the Service/Contact Center or CCaaS software industry.
• Experience researching and understanding customer and market requirements to develop roadmaps and plans.
• Experience developing configurable enterprise SaaS solutions in an agile environment.
• Experience writing detailed user stories and managing a feature backlog.
• Ability to collaborate with engineering/QA to define, design, and deliver product.
• Ability to understand architectural requirements and communicate them clearly.
• Experience interacting with customers, development, and consulting teams, both local and remote.

Mansioni

• Own the strategy and delivery of service and contact center functionality.
• Collaborate with the Vault CRM PM organization to integrate requirements into the core platform.
• Evangelize products and act as subject matter expert for internal and external audiences.
• Translate service and contact center processes into detailed specifications.
• Partner with the AI PM team to build agents for CRM efficiency.
• Lead features from concept to global release and adoption.

Conoscenze

Product management

CCaaS

Agile

User stories

Backlog management

Stakeholder communication

Descrizione del lavoro

Veeva Systems, Inc. is hiring a Senior Product Manager for Vault CRM Service Center in the San Francisco Bay Area. You will own the service and contact center roadmap, collaborating with multiple Vault CRM teams to align core platform capabilities with center users.

You will drive requirements, partner with AI PM to build intelligent agents, and lead features through design, validation, and global rollout to deliver a world-class service experience for life sciences customers.