Senior PM, Mail Admin & Enterprise Buyer Experience

Superhuman; New York (NY); Remote; USD 186,000 - 258,000; Full time

Benefits offered by this job

Remote-friendly culture

Competitive benefits

Job summary

Superhuman is seeking a Senior Product Manager for Mail Admin & Buyer Experience to own admin and usage visibility, onboarding, and the enterprise buyer journey. This role partners with Sales, CS, and platform teams to craft features that make Mail easy to adopt at scale.

You will work with IT admins, economic buyers, and champions to prove value, shaping the roadmap from evaluation to deployment and renewal. Remote-friendly with zone-based pay.

Qualifications

• 4+ years in product management, including admin, account management, onboarding, or usage-analytics products in a B2B SaaS environment.
• You have worked directly with enterprise buyers and admins, and you can point to deals or deployments your product work unblocked.
• You understand the enterprise IT landscape — SSO, SCIM, RBAC, audit logging, provisioning — well enough to design for it and to partner credibly with security and compliance teams.
• You have experience with both self-serve and enterprise motions, and you understand how a product-led funnel behaves inside a large organization.
• You have designed for multiple distinct user types at once: IT admins, end users, and the finance or procurement stakeholders who sign.

Responsibilities

• Own the product roadmap for Mail’s admin and team-management experience, including usage visibility, activity and adoption reporting, and the audit and access visibility enterprise IT expects.
• Own the enterprise onboarding and migration experience — making it effortless for a new team to bring their organization into Mail.
• Give champions the tools to make the case internally: clear evidence of who is using Mail, how, and what it’s worth to their organization.
• Define and improve the enterprise buyer journey end to end — evaluation, pilot, deployment, expansion, and renewal.
• Build a shared, prioritized view of enterprise needs with Sales and CS, distinguishing durable patterns from individual requests, and communicate tradeoffs with clarity and conviction.
• Partner with our platform, security, and compliance teams so Mail plugs cleanly into the suite’s identity, provisioning, and governance foundation — without duplicating it.
• Measure what matters: activation, early-week retention, and feature adoption for enterprise teams, plus the admin surfaces that prove value to the buyer.
• Shape our ICP and define the Product Market Fit journey

Skills

Admin experience

Account management

Onboarding

Usage analytics

Tools

SSO

SCIM

RBAC

Job description

Superhuman is seeking a Senior Product Manager for Mail Admin & Buyer Experience to own admin and usage visibility, onboarding, and the enterprise buyer journey. This role partners with Sales, CS, and platform teams to craft features that make Mail easy to adopt at scale.

You will work with IT admins, economic buyers, and champions to prove value, shaping the roadmap from evaluation to deployment and renewal. Remote-friendly with zone-based pay.