Senior PM Lead — Outbound Communications Platform

Amazon; Seattle (WA); On-site; USD 198,000 - 268,000; Full time

Job summary

Amazon seeks a Senior Manager to lead the Outbound Communications team, guiding a group of Product Managers to shape the vision, strategy, and execution of a next-generation outbound messaging platform across email, push, SMS, and emerging channels. The role emphasizes personalization, timely delivery, and broad customer reach.

You will partner across engineering, data science, marketing, and legal to drive impactful product delivery, monitor metrics, and stay ahead of industry trends in digital

Qualifications

• Bachelor's degree.
• 8+ years of product or program management, product marketing or technology experience.

Responsibilities

• Lead the development and execution of the product roadmap for Amazon's Outbound Communications platform, aligning with business goals and customer needs.
• Manage a team of Product Managers, providing mentorship, guidance, and career development.
• Collaborate with engineering teams to define technical requirements, architecture, and implementation strategies for new features and capabilities.
• Partner with data science teams to leverage AI/ML technologies for improving message personalization, timing, and relevance.
• Work cross-functionally with marketing, design, legal, and business teams to ensure alignment and successful product delivery.
• Develop and track key performance metrics to measure the success of outbound communication initiatives and drive continuous improvement.
• Stay current with industry trends and emerging technologies in digital communications and customer engagement.
• Represent the Outbound Communications team in senior leadership meetings and drive strategic decisions.

Education

Bachelor's degree

Job description

Amazon seeks a Senior Manager to lead the Outbound Communications team, guiding a group of Product Managers to shape the vision, strategy, and execution of a next-generation outbound messaging platform across email, push, SMS, and emerging channels. The role emphasizes personalization, timely delivery, and broad customer reach.

You will partner across engineering, data science, marketing, and legal to drive impactful product delivery, monitor metrics, and stay ahead of industry trends in digital