Sr. Manager PM-T, Outbound Communications

Amazon; Seattle (WA); On-site; USD 198,000 - 268,000; Full time

Job summary

Amazon seeks a Senior Manager to lead the Outbound Communications team, guiding a group of Product Managers to shape the vision, strategy, and execution of a next-generation outbound messaging platform across email, push, SMS, and emerging channels. The role emphasizes personalization, timely delivery, and broad customer reach.

You will partner across engineering, data science, marketing, and legal to drive impactful product delivery, monitor metrics, and stay ahead of industry trends in digital

Qualifications

• Bachelor's degree.
• 8+ years of product or program management, product marketing or technology experience.

Responsibilities

• Lead the development and execution of the product roadmap for Amazon's Outbound Communications platform, aligning with business goals and customer needs.
• Manage a team of Product Managers, providing mentorship, guidance, and career development.
• Collaborate with engineering teams to define technical requirements, architecture, and implementation strategies for new features and capabilities.
• Partner with data science teams to leverage AI/ML technologies for improving message personalization, timing, and relevance.
• Work cross-functionally with marketing, design, legal, and business teams to ensure alignment and successful product delivery.
• Develop and track key performance metrics to measure the success of outbound communication initiatives and drive continuous improvement.
• Stay current with industry trends and emerging technologies in digital communications and customer engagement.
• Represent the Outbound Communications team in senior leadership meetings and drive strategic decisions.

Education

Bachelor's degree

Job description

Description

We are seeking a highly skilled and experienced Senior Manager to join our Outbound Communications team at Amazon. In this role, you will lead a team of Product Managers to drive the vision, strategy, and execution of our next-generation outbound messaging platform. You will be responsible for developing innovative solutions that enhance our ability to deliver personalized, timely, and relevant communications to millions of Amazon customers worldwide across multiple channels including email, push notifications, SMS, and emerging technologies.

Description

We are seeking a highly skilled and experienced Senior Manager to join our Outbound Communications team at Amazon. In this role, you will lead a team of Product Managers to drive the vision, strategy, and execution of our next-generation outbound messaging platform. You will be responsible for developing innovative solutions that enhance our ability to deliver personalized, timely, and relevant communications to millions of Amazon customers worldwide across multiple channels including email, push notifications, SMS, and emerging technologies.

Key job responsibilities

• Lead the development and execution of the product roadmap for Amazon's Outbound Communications platform, aligning with business goals and customer needs.
• Manage a team of Product Managers, providing mentorship, guidance, and career development.
• Collaborate with engineering teams to define technical requirements, architecture, and implementation strategies for new features and capabilities.
• Partner with data science teams to leverage AI/ML technologies for improving message personalization, timing, and relevance.
• Work cross-functionally with marketing, design, legal, and business teams to ensure alignment and successful product delivery.
• Develop and track key performance metrics to measure the success of outbound communication initiatives and drive continuous improvement.
• Stay current with industry trends and emerging technologies in digital communications and customer engagement.
• Represent the Outbound Communications team in senior leadership meetings and drive strategic decisions.

A day in the life

If you're passionate about revolutionizing how businesses communicate with customers and want to lead a team at the forefront of innovation in outbound communications, we'd love to hear from you!

Basic Qualifications

• Bachelor's degree
• 8+ years of product or program management, product marketing, business development or technology experience

Preferred Qualifications

• Experience selling AI/ML solutions
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10468958