Senior PM, Messaging Experience Strategy – Hybrid/On‑Site

Charles Schwab; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and sabbatical

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Senior Product Manager, Messaging Experience Strategy, to shape connected client communications across channels. You will partner with stakeholders across business, product, technology, analytics, design, and risk to translate strategy into coordinated roadmaps and experiences.

This is a senior IC role with broad influence and a focus on measurable outcomes. You will define opportunity areas, build compelling narratives, align leaders and delivery teams, and guide

Qualifications

• Bachelor's degree or equivalent practical experience.
• 8+ years of experience in product management, digital product strategy, client experience strategy, customer communications, or a related discipline.
• Experience defining product vision, strategy, roadmaps, measurable outcomes, and prioritization for complex digital products or cross-functional capabilities.
• Experience identifying opportunities from client pain points and business needs, then leading discovery and alignment through recommendation and delivery.
• Ability to lead cross-functional initiatives and influence senior leaders across multiple domains.
• Strong written and verbal communication skills, including executive storytelling and tradeoff communication.
• Experience using qualitative and quantitative evidence to connect product performance to outcomes.
• Experience across multiple products or journeys with alignment, dependency management, and shared standards.
• Working knowledge of agile and lean product practices, including discovery, experimentation, and roadmap development.

Responsibilities

• Define messaging experience strategy across the Digital Messaging portfolio with a clear vision and actionable roadmap.
• Identify and size high-value opportunities to reduce calls, improve task completion, and drive revenue growth.
• Lead problem discovery with stakeholders to understand needs, pain points, journey friction, and desired outcomes.
• Determine how messaging should be used across client journeys, including channel roles and content approach.
• Collaborate with other product managers to align journey, content, decisioning, platform, and channels.
• Support development of narratives, business cases, and executive-ready decision materials.
• Influence senior leaders with client impact, tradeoffs, risks, sequencing, and rationale.
• Establish OKRs, KPIs, hypotheses, and learning plans linking messaging to outcomes like engagement and revenue.
• Use qualitative and quantitative evidence, client research, and market trends to optimize messaging experiences.
• Advance proactive, personalized communications across email, SMS, push, and other channels.
• Partner with content and design to create clear, brand-aligned communications.
• Balance value, feasibility, compliance, privacy, risk, and scale in product choices.

Skills

Product management

Strategy development

Cross-functional collaboration

Executive storytelling

Agile/Lean practices

Messaging experience

Education

Bachelor's degree or equivalent

Tools

Salesforce Marketing Cloud

Data analytics tools

Job description

Charles Schwab is seeking a Senior Product Manager, Messaging Experience Strategy, to shape connected client communications across channels. You will partner with stakeholders across business, product, technology, analytics, design, and risk to translate strategy into coordinated roadmaps and experiences.

This is a senior IC role with broad influence and a focus on measurable outcomes. You will define opportunity areas, build compelling narratives, align leaders and delivery teams, and guide