Marketing Tech Apps Lead — Email & Journeys

Amazon; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Sign‑on payments and RSUs

Health insurance (medical, dental, and

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an IT Applications Manager for Marketing Tech focusing on Email and Journey Platforms. You will own operational health and evolution of AWS email/journey tech, including Marketo, AEP, and AJO B2B, with APIs, data pipelines, and delivery services.

This hands‑on role balances production support with platform modernization in a collaborative, cross‑functional environment. The successful candidate combines deep marketing automation knowledge with strong application management,

Qualifications

• Experience building complex software systems delivered to customers.
• Experience working with technical and business stakeholders from global cross-functional teams.
• Knowledge of integrations, third‑party integration tools and ETL with Salesforce.
• Experience troubleshooting RESTful web API calls or similar diagnostic tasks.
• Experience translating business needs into detailed feature requirements.
• 5+ years of experience supporting enterprise marketing technology, marketing automation, or customer journey platforms.

Responsibilities

• Serve as technical SME for Marketo, AEP, AJO B2B and email/journey tech ecosystem.
• Provide hands‑on application support for platform, data, integration and email delivery issues.
• Lead technical incident response including triage, RCA, and corrective actions.
• Improve observability with telemetry, monitoring dashboards and runbooks.
• Own or support integrations between marketing platforms and upstream/downstream systems using APIs and data pipelines.
• Diagnose data‑flow issues involving profiles, accounts, audiences, consent and journey activation.
• Define modernization roadmap for email and B2B journey capabilities with product/engineering teams.
• Establish readiness gates for AEP and AJO B2B including testing and rollback planning.
• Support migrations, platform upgrades, feature releases, and deprecations with change management.

Tools

Marketo

AEP

AJO

REST API

SQL

SQL Server

MySQL

Job description

Amazon is seeking an IT Applications Manager for Marketing Tech focusing on Email and Journey Platforms. You will own operational health and evolution of AWS email/journey tech, including Marketo, AEP, and AJO B2B, with APIs, data pipelines, and delivery services.

This hands‑on role balances production support with platform modernization in a collaborative, cross‑functional environment. The successful candidate combines deep marketing automation knowledge with strong application management,