Senior PM, Fleet Health Coach: Elevate DSP Compliance

Amazon; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Nashville, TN seeks a Senior Program Manager, Fleet Health Coach to lead enforcement and coaching for Delivery Service Partners, ensuring compliance with Fleet Standards and safety. You will develop coaching plans and drive improvements across DSPs while partnering with internal stakeholders to enhance programs and reporting.

The role requires 5+ years in program management, data-driven decision making, and clear communication to senior leadership. Travel 25-40% expected.

Qualifications

• 5+ years of program or project management experience.
• Data-driven with metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Bachelor's degree required.

Responsibilities

• Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics.
• Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics.
• Communicate across teams and to leadership to ensure alignment of goals, tasks, and overall program success.
• Monitor key quality metrics, define and implement initiatives to drive program and process improvements.
• Evaluate program policies and enforcement matrix.
• Create programs and processes to drive compliance.
• Work within time constraints and deliver results to meet critical business needs.
• Work across internal teams including Transportation Risk and Compliance, Fleet Managers, Business Coaches, and other Last Mile teams.
• Create reporting and metrics to help identify root causes of low performance.
• Develop action plans to address root causes and assist with implementing the changes.

Skills

Program mgmt

Data driven

Cross-functional

Leadership

Stakeholder comms

Education

Bachelor's degree

Job description

Amazon in Nashville, TN seeks a Senior Program Manager, Fleet Health Coach to lead enforcement and coaching for Delivery Service Partners, ensuring compliance with Fleet Standards and safety. You will develop coaching plans and drive improvements across DSPs while partnering with internal stakeholders to enhance programs and reporting.

The role requires 5+ years in program management, data-driven decision making, and clear communication to senior leadership. Travel 25-40% expected.