Senior PM, Customer Lifecycle Platform

Mindbody; United States; Sur place; USD 155 000 - 185 000; Plein temps

Résumé du poste

Playlist is building a CRM-driven platform and seeks a Sr. Product Manager for the Customer Management Platform to own a critical new element of the platform, enabling wellness businesses to track customers from Prospect to Member and helping tens of thousands of small businesses acquire and deliver experiences that promote wellness.

You will collaborate with CRM and Core Software teams to translate journeys into a scalable platform design and lead an engineering squad to deliver a future-ready

Qualifications

• 4–6 years of end-to-end product management experience, from discovery to delivery and iteration.
• Proven success building and scaling B2B or enterprise-grade platforms that serve complex customer needs.
• Experience managing mature, mission-critical products within large or matrixed organizations.
• Strong technical acumen with the ability to break down complex challenges and drive pragmatic solutions with engineering teams.
• Platform mindset; comfort developing and owning solutions that allow other applications to deliver outstanding user experiences.
• Exceptional communication and stakeholder management skills, with a track record of influencing across business, technical, and executive audiences.
• Experience leading engineering squads and working within a technical organization, fostering alignment and accountability across time zones.
• Strong analytical skills, comfortable using tools like Snowflake/EDW, Excel, and SQL to surface insights and drive data-informed decisions.
• Ability to incorporate new perspectives while remaining a firm advocate for your product area.

Responsabilités

• Develop a Product Vision for the Contacts Platform.
• Work with internal customers of the Contact Lifecycle model to create a full list of jobs to be done by the platform.
• Work with your engineering team to design a model that elegantly meets those needs.
• Own Roadmap: Define and evangelize a multi-year roadmap for developing the new platform.
• Prioritize capabilities by ROI, balancing platform-level foundations against bespoke customer requests.
• Lead Cross-Functional Execution: Manage ideation, evaluation, definition, prioritization, and delivery with your squad of engineers.
• Drive efficient trade-offs through technical discussions; ensure solutions are scalable, observable, and maintainable.
• Coordinate Efforts Requiring Multi-Squad Collaboration: Map out migration paths to help internal customers understand how to transition onto the Contact Lifecycle platform.
• Influence squad roadmaps and prioritization across the company to drive adoption of the Contact Lifecycle platform.

Connaissances

Product management

B2B platforms

Engineering collaboration

Technical acumen

Stakeholder management

Cross-functional leadership

Analytical skills

SQL

Snowflake/EDW

Outils

Snowflake/EDW

Excel

SQL

Description du poste

Playlist is building a CRM-driven platform and seeks a Sr. Product Manager for the Customer Management Platform to own a critical new element of the platform, enabling wellness businesses to track customers from Prospect to Member and helping tens of thousands of small businesses acquire and deliver experiences that promote wellness.

You will collaborate with CRM and Core Software teams to translate journeys into a scalable platform design and lead an engineering squad to deliver a future-ready