Senior Product Manager, Customer Management Platform

Talantir; United States; On-site; USD 155,000 - 185,000; Full time

Job summary

Playlist is building a CRM-driven platform and seeks a Sr. Product Manager for the Customer Management Platform to own a critical new element of the platform, enabling wellness businesses to track customers from Prospect to Member and helping tens of thousands of small businesses acquire and deliver experiences that promote wellness.

You will collaborate with CRM and Core Software teams to translate journeys into a scalable platform design and lead an engineering squad to deliver a future-ready

Qualifications

• 4–6 years of end-to-end product management experience, from discovery to delivery and iteration.
• Proven success building and scaling B2B or enterprise-grade platforms that serve complex customer needs.
• Experience managing mature, mission-critical products within large or matrixed organizations.
• Strong technical acumen with the ability to break down complex challenges and drive pragmatic solutions with engineering teams.
• Platform mindset; comfort developing and owning solutions that allow other applications to deliver outstanding user experiences.
• Exceptional communication and stakeholder management skills, with a track record of influencing across business, technical, and executive audiences.
• Experience leading engineering squads and working within a technical organization, fostering alignment and accountability across time zones.
• Strong analytical skills, comfortable using tools like Snowflake/EDW, Excel, and SQL to surface insights and drive data-informed decisions.
• Ability to incorporate new perspectives while remaining a firm advocate for your product area.

Responsibilities

• Develop a Product Vision for the Contacts Platform.
• Work with internal customers of the Contact Lifecycle model to create a full list of jobs to be done by the platform.
• Work with your engineering team to design a model that elegantly meets those needs.
• Own Roadmap: Define and evangelize a multi-year roadmap for developing the new platform.
• Prioritize capabilities by ROI, balancing platform-level foundations against bespoke customer requests.
• Lead Cross-Functional Execution: Manage ideation, evaluation, definition, prioritization, and delivery with your squad of engineers.
• Drive efficient trade-offs through technical discussions; ensure solutions are scalable, observable, and maintainable.
• Coordinate Efforts Requiring Multi-Squad Collaboration: Map out migration paths to help internal customers understand how to transition onto the Contact Lifecycle platform.
• Influence squad roadmaps and prioritization across the company to drive adoption of the Contact Lifecycle platform.

Skills

Product management

B2B platforms

Engineering collaboration

Technical acumen

Stakeholder management

Cross-functional leadership

Analytical skills

SQL

Snowflake/EDW

Tools

Snowflake/EDW

Excel

SQL

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

About The Role

As Sr. Product Manager for Customer Management Platform, you’ll develop, own, and evolve a critical new element of Playlist’s platform for enabling wellness businesses to track their consumers through their journey from Prospect through becoming an active Member. Your work will directly improve the ability of tens of thousands of small businesses around the world to successfully acquire new customers and deliver them experiences that create more wellness in their lives.

This is a highly strategic platform role. You will be expected to engage with other product and engineering leaders on our CRM and Core Software teams to understand the journeys our lifecycle management platform needs to facilitate, synthesize those needs into a platform design, and work with your engineering squad to build a platform that will meet both the current and future needs of our business and our customers.

What You’ll Do

• Develop a Product Vision for the Contacts Platform
• Work with the internal customers of the Contact Lifecycle model to create a full list of jobs to be done by the platform
• Work with your engineering team to design a model that elegantly meets those needs
• Own Roadmap: Define and evangelize a multi-year roadmap for developing the new platform
• Prioritize capabilities by ROI, balancing platform-level foundations against bespoke customer requests
• Lead Cross-Functional Execution: Manage ideation, evaluation, definition, prioritization, and delivery with your squad of engineers
• Drive efficient trade-offs through technical discussions; ensure solutions are scalable, observable, and maintainable
• Coordinate Efforts Requiring Multi-Squad Collaboration: Map out migration paths to help internal customers understand how to transition onto the Contact Lifecycle platform
• Influence squad roadmaps and prioritization across the company to drive adoption of the Contact Lifecycle platform

Skills & Experience

Required

• 4–6 years of end-to-end product management experience, from discovery to delivery and iteration
• Proven success building and scaling B2B or enterprise-grade platforms that serve complex customer needs
• Experience managing mature, mission-critical products within large or matrixed organizations
• Strong technical acumen with the ability to break down complex challenges and drive pragmatic solutions with engineering teams
• Platform mindset; comfort developing and owning solutions that allow other applications to deliver outstanding user experiences
• Exceptional communication and stakeholder management skills, with a track record of influencing across business, technical, and executive audiences
• Experience leading engineering squads and working within a technical organization, fostering alignment and accountability across time zones
• Strong analytical skills, comfortable using tools like Snowflake/EDW, Excel, and SQL to surface insights and drive data-informed decisions
• Ability to incorporate new perspectives while remaining a firm advocate for your product area

What Sets You Apart

• Drive: You’re hungry to take ownership of your product domain and grow your impact
• Platform-Oriented Mindset: You design for scale and reuse, not one-off features
• Data-Driven Operator: You pull together multi-source data and turn insights into product optimizations
• Cross-Functional Leader: You build trust across Account Management, Customer Support, Product, and the Executive Team
• Clarity in Ambiguity: You thrive in ambiguous spaces—proactively finding structure, aligning stakeholders, and driving to outcomes
• Bias for Action: You move quickly: iterating with visual artifacts, soliciting feedback, launching confidently, and measuring impact

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $155k to $185k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty.