Senior PM: Conversational AI for Fintech Growth (Remote)

Tenoneten; United States; Remote; USD 136,000 - 180,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

Traditional/Roth retirement savings

Company-paid disability and life insur

Flexible Spending Account & Limited FS

Family-friendly parental leave, and 5%

On-demand wellness platform access for

PerkSpot discount program for 900+

Job summary

TrueML is a mission-driven fintech software company focusing on distressed borrowers. As a Senior Product Manager, you will drive conversational AI across voice, chat, and messaging channels to improve our platform for clients and consumers.

You will lead roadmap, design AI behaviors, manage vendor integrations, and ensure compliance while coordinating with Operations, Client Success, and Compliance teams to prepare for launches.

Qualifications

• 5+ years of product management experience in fintech or regulated finance.
• Shipped LLM-based capabilities in production.
• Hands-on with voice/chat agents, IVR, or contact center tech.
• Strong analytical skills to analyze conversation data.
• Experience with B2B2C products.
• Ability to thrive in ambiguous environments.

Responsibilities

• Define and own the conversational AI roadmap across voice and chat.
• Establish behavior standards for AI agents across channels.
• Manage vendor relationships for telephony and CRM integrations.
• Drive metrics with Legal/Compliance on regulations.
• Prepare Operations and Compliance teams with training and runbooks.

Skills

Conversational AI

LLM in prod

Analytics

Product Management

B2B2C

Ambiguity tolerance

Tools

CRM systems

Telephony systems

Job description

TrueML is a mission-driven fintech software company focusing on distressed borrowers. As a Senior Product Manager, you will drive conversational AI across voice, chat, and messaging channels to improve our platform for clients and consumers.

You will lead roadmap, design AI behaviors, manage vendor integrations, and ensure compliance while coordinating with Operations, Client Success, and Compliance teams to prepare for launches.