Senior PM — AI-Driven Delivery for Restaurants

Toast; United States; On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Unlimited Vacation

Sabbatical after five years

Professional Development Reimbursement

Wellness Stipend

401(k) and matching

Medical, Dental, & Vision Coverage

Mental Health Benefits

Subsidized backup childcare

Job summary

Toast is seeking a Senior PM for Delivery to own the roadmap and drive improvements across Toast Delivery. You will collaborate with the Guest team, POS, Order Management, and Toast's AI teams to enhance the consumer experience and restaurant profitability through smarter dispatch and capacity planning.

Responsibilities include shaping AI-enabled features, improving dispatch efficiency, and delivering measurable outcomes for restaurant operators and guests in real-time delivery scenarios.

Responsibilities

• Own the roadmap for your area of Toast Delivery and decide what gets built next to improve delivery for restaurants.
• Improve how orders get dispatched, ensuring on-time delivery and visibility for operators.
• Partner with the Guest team on ordering, live tracking and rapid resolution when issues arise.
• Take the manual work out of exceptions and refunds, and implement AI guidance with guardrails for operators.
• Shape the next generation of delivery at Toast with AI-assisted dispatch and proactive alerts.

Job description

Toast is seeking a Senior PM for Delivery to own the roadmap and drive improvements across Toast Delivery. You will collaborate with the Guest team, POS, Order Management, and Toast's AI teams to enhance the consumer experience and restaurant profitability through smarter dispatch and capacity planning.

Responsibilities include shaping AI-enabled features, improving dispatch efficiency, and delivering measurable outcomes for restaurant operators and guests in real-time delivery scenarios.