Senior Product Manager (Toast Delivery Services)

Toast; United States; On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Unlimited Vacation

Sabbatical after five years

Professional Development Reimbursement

Wellness Stipend

401(k) and matching

Medical, Dental, & Vision Coverage

Mental Health Benefits

Subsidized backup childcare

Job summary

Toast is seeking a Senior PM for Delivery to own the roadmap and drive improvements across Toast Delivery. You will collaborate with the Guest team, POS, Order Management, and Toast's AI teams to enhance the consumer experience and restaurant profitability through smarter dispatch and capacity planning.

Responsibilities include shaping AI-enabled features, improving dispatch efficiency, and delivering measurable outcomes for restaurant operators and guests in real-time delivery scenarios.

Responsibilities

• Own the roadmap for your area of Toast Delivery and decide what gets built next to improve delivery for restaurants.
• Improve how orders get dispatched, ensuring on-time delivery and visibility for operators.
• Partner with the Guest team on ordering, live tracking and rapid resolution when issues arise.
• Take the manual work out of exceptions and refunds, and implement AI guidance with guardrails for operators.
• Shape the next generation of delivery at Toast with AI-assisted dispatch and proactive alerts.

Job description

• As a Senior PM on Delivery, you’ll own that roadmap and ship it
• You’ll work closely with the Guest team on the consumer experience, and with POS, Order Management and Toast’s AI teams
• If you like technical problems that show up directly in a restaurant’s dinner rush and a guest’s evening, this is the role
• Own the roadmap for your area of Toast Delivery, and decide what gets built next based on what makes delivery easier and more profitable for restaurants
• Improve how orders get dispatched, whether to the restaurant’s own drivers or Toast Delivery Services couriers, so food goes out on time and operators always know where things stand
• Partner with the Guest team on the guest side of delivery: ordering, live tracking and quick resolution when something goes wrong
• Take the manual work out of exceptions and refunds. Decide where AI helps and where simple rules work better, then ship it with guardrails operators can trust
• Shape the next generation of delivery at Toast: AI-assisted dispatch, proactive alerts that catch problems before guests notice, and smarter ways to match delivery capacity to what the kitchen can handle

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

Strong instincts for the busy restaurant operator, someone running a dinner rush without an ops analyst, and for what makes a guest choose to order directEmbrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we buildA proven track record owning a product roadmap and driving measurable outcomes, not just shipping featuresComfort working with external partners and integrations, where some of what shapes your product is outside your direct controlA strong self-starter: you find the most important problem, get the context you need and moveTechnical fluency: you’re comfortable going deep with engineers on integrations and data. You stay anchored on what it changes for the restaurant or guestExperience in delivery, logistics, marketplaces or other real-time operational products is a plus