Senior PM, AI Agents for Branch Network Ops

Palo Alto Networks, Inc.

Santa Clara (CA)

On-site

USD 177,000 - 286,000

Full time

4 days ago

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Job summary

Palo Alto Networks in Santa Clara, CA is hiring a Product Manager to build AI agents that handle day-to-day branch operations—troubleshooting, posture checks, and software upgrade recommendations for NGFW, SASE, and SD-WAN products. This hands-on role includes writing specs, designing UX, talking to customers weekly, and partnering with engineering to ship.

You will own product strategy, help sell it to enterprises and partners, and define safety rules, data handling, and governance for

Qualifications

7+ years of product management in networking, security, or IT infrastructure.
Track record of shipping management, monitoring, or troubleshooting SaaS products.
Experience building AI/ML or large language model products.
Experience with AI agents is a strong plus.
Strong networking basics: TCP/IP, routing, DNS, DHCP, VLANs.
Understanding of branch security: firewalls, SASE, SD-WAN, identity-based access.
End-to-end product strategy: market sizing, positioning, pricing, business cases.
Experience bringing products to market via direct enterprise sales and via partners.
You write your own specs and build your own prototypes.
Clear writing and speaking; can explain to engineers, executives, and sales teams.
Collaborative, takes ownership, comfortable with evolving plans.
Bachelor’s degree in CS/EE or equivalent experience.

Responsibilities

Set the product strategy and roadmap for AI agents that run branch operations: troubleshooting, posture checks, configuration health, and software upgrade recommendations.
Start from the customer’s problem, not the existing workflow. Figure out which tasks admins should never have to do by hand again.
Talk to network admins, security teams, MSPs, and support engineers to learn how branch problems are found and fixed today, and where it goes wrong.
Write clear PRDs and user stories. Spell out what each agent does, what data it uses, when it acts on its own, and when it asks a person for approval.
Design how people work with agents. Build mockups and prototypes yourself, and test them with customers before engineering starts.
Make sure agents explain their findings and actions so admins can check the work and trust it.
Define safety rules for agents that make changes on live networks, including approvals, limits, and rollback.
Track whether it’s working: accuracy, time to fix issues, tickets avoided, upgrade success, and adoption. Use the results to decide what to build next.
Define packaging and pricing so these features grow revenue and adoption.
Help sell to large enterprise customers: lead briefings, run design partner programs, and turn early users into references.
Make the product work for partners and MSPs, including multi-tenant management, delegated access, and a business model they can resell.
Build sales and partner enablement: demos, playbooks, competitive comparisons, and training.
Work closely with engineering, AI/ML, design, support, sales, marketing, and channel teams, and with other product teams across NGFW, SASE, and SD-WAN.